City Jewellers Of Lichfield

Shopped Thursday 24 June for two items both for ladies one a leaving present and the other a 21st birthday present. Adam and the ladies very helpful had time for me not rushed presents wrapped beautifully. I would never go anywhere else and always recommend City Jewellers to family and friends.

Very friendly and helpful staff and excellent service and product. Thank you again for such an easy transaction.

Serviced my watch..very happy..excellent service..nice people. Would highly recommend

During my visit, I encountered really helpful, friendly and understanding staff; I will definitely use them again.

Great place, friendly staff keen to help. I recently popped in for some help and they quickly and easily sorted me out! Trustworthy and helpfully! Staple of Lichfield city Center.

After buying my partner’s engagement ring back in January this year from City Jewellers of Lichfield, we have had countless issues with losing diamonds and shoddy work from their previous ring resizer. CJoL have rectified every issue without hesitation by replacing the missing diamonds, and even replacing their ring sizer. They even went to the extent of having the ring entirely remade for us. Unfortunately, yet again after issues, we returned for around the 4th time in only 10 months. I think the main issue falls down to the design of the ring, which is unfair to pin the blame on a fine company as they haven’t made or designed this ring. Adam, the manager, has been excellent, professional and empathetic and gave us a full refund, and even went to the lengths to hand deliver us a bottle of wine to apologise for an issue that wasn’t his fault. I’m aware the company has made a loss on this ring, but they have been excellent in trying to get it right for us and I can only thank them, in particular Adam Hogg, for their fine efforts.

Terrible customer service, rude and obnoxious. No updates on collection, had to ring them and it was already done. Asked for refund on the phone and the owner got aggressive and put the phone down. Avoid like the plague

Adam provided excellent service selling a watch on my behalf, would use City Jewellers again for this and future purchases. The shop has been refurbished twice since the short time they've been there (used to be on market street) and is a great addition to Lichfield