Ernest Jones

Perfect experience, got a set of rings and the sales gentleman was amazing with advice and corrected some poor advice we had from another place in Cardiff. We'll worth a visit if you need jewelery

First didn’t had the watch I was looking for in stock , Promised they will check and call me back same day. 24 hours later still waiting no call. Then I Called their customer service someone picked the call and kept talking to someone else on other line. Kept waiting for 10 minutes but not bothered to even acknowledge that she picked the call. I hung up kept trying again, but understandably number kept going busy as she put the receiver aside.

Customer and general service not great. I dropped off a wedding band to be resized. I dropped off the item on the 26/06 they sent a tracking number. The item just sat in the work shop for 6 weeks. After I chased the item that said Oh do you authorised the repair, this was SIX WEEK after I took it in. Finished item was good but the item was only ready for collection on the 25/08. It took 2 months and I had to chase this up. Top tip if someone drops off an item call them back if you need permission don't wait for them to chase you. They replied to this and then took the reply off before I could act on it.

Over the moon with my new watch. A great price helpful friendly staff would definitely recommend

Baught a watch to later realise there was no warranty booklet and it came in the wrong box, bloke who served me was arrogant, Don't waste your time here

Fantastic service, really helped me to find the perfect present for my partner. Friendly, informative and patient.

Visited Ernest jones in St David's centre purchased an expensive watch, service was ok shop appeared rundown. Ernest jones in Swansea is a cleaner friendlier store

Very pleased with the service I received at Ernest Jones Cardiff, me and my partner have purchased our engagement rings and weddings rings form here and I've had an old ring cleaned and re sized recently. Everytime we visited the store or spoke to someone over the phone they have been friendly, polite and very helpful. We've bought directly from the store, had rings ordered in, had some rings sent to our home address and used a voucher we received after taking out insurance with them and I have no complaints what so ever. I feel very at ease in the store which can't always be said for some jewelers and I would just like to say a thank you to all the staff that work there. Merry Christmas everyone and keep up the good work and great service 😀