Charcoal Turkish Restaurant

Ordered from deliveroo... Chicken wrap was good BUT humus was old and smelling! I can't understand how they put it in the bag without even reckon it that humus was old and rotten! Falafel was cold and ready bought from Tesco I guess.. If I pay 4.95£ for 4 piece falafel I'm expecting fresh made and home made falafel and not cheap rubbish deep frozen and 1 day ago deep fried and than sent to me !!! Got my money for falafel back .. thnx to deliveroo.. next time only chicken .. but no starters !

My partner and I came here for kebab last night. It was one of the best I had since being here in the UK. Everything was so tasty. We actually sat down in here and the gentleman working last night took care us and was making sure we were happy with our meal. And we were! Definitely recommend 😀

Amazing food & customer service in the shop was top notch. Pricing was great as well and everything was freshly made

Little gem of a place; the BEST chips ever! The chicken shawarma is delicious and all is very reasonably priced. Run by lovely guys, the place is always clean.

I eat here every Saturday with my son after he has finished training. It’s one of his treats that he enjoys.
We’ve actually been eating here for a good number of years, throughout the changes in ownership. But the ethos has always remained the same. There are some members that have been here even through the ownership changes, hence why it feels like it’s the same as when it opened.

I am a local, and I would say I am regular. If I have an issue, they always look to put it right. That error only ever happened once.

Great food and service is good too. Location is fantastic and to be honest, during lockdown they were an essential service.

Thank you to the team at Charcoal

Update: Rating has been reduced to 1 star due to OVERCHARGING

I previously rated this 5 stars, but overcharging is a practice I find completely unacceptable.

I ordered a large mixed doner in pitta bread which was listed as £7.00 on the menu on the wall. I sat down, the food arrived quickly and exactly how I wanted, with chilli and garlic.

I finished the meal and paid with a £10 note. But I was only given 50p change. I told the worker the doner in pitta should be £7.00, as it says on the menu. He mumbled under his breath that they are charging £1 extra for eating in (although this was not written anywhere in the menu or in the shop). And even if this was the case, the meal would total £8 and not £9.50.

I pointed at the menu on the wall and asked him to just look at the price listed, but the worker didn't check and just repeated loudly the price is £9.50.

At this point I decided to leave the shop. I took a printed menu as I was leaving and the price was confimed as also being £7.00 for large mixed doner in pitta.

The food was tasty. But overcharging and the bad attitude of staff has left a very sour taste in my mouth. 🤢

I won't be returning here any time soon.

Original review:
Me and my family order from here regularly. Staff always friendly and one of the few restaurants that remained open for takeaway during lockdown. Always well cooked kebab and tasty. Have tried the lamb and chicken doner and shish and all are fantastic. Staff follow customer request such as extra sauce, salad separately, bread separate etc. I especially love the Turkish couscous its delicious. Can highly recommend.

My only complaint is that they don’t accept credit card - only cash. But everything else is 5 stars!

I was treated so warmly, had a free cup of tea and the food was s tasty, the spicy sauce is really nice 👌. See I've finished it 😘🤭

Excellent service, Chicken shish is amazing. My absolute best kebab shop
Guys are friendly and welcoming... highly recommended... best kebabs around ***** five stars all day long