SCHMIDT

I would advise you to look elsewhere as Schmidt Camberley are not professional and do not provide adequate customer service. We used them as they were our nearest franchise (they are not Schmidt, they are an independent company) and we were updating a part of our existing Schmidt kitchen. The initial consultation/survey was suspect, further meetings in their showroom were okay. The product was delivered on time and their fitter arrived on time. The fitter was at best a difficult person to communicate with and ultimately rude. Turns out they have only 1 fitter + trainee's. We were told it would be a 2 - 3 day job, it took 6 weeks. During this time we experienced many problems and discussing these many problems proved both time consuming and frustrating. We have been left with a kitchen which needs further work to complete and additional expenses which Schmidt Camberley should have covered. We have complained to Schmidt directly (in France) but that is now ongoing.
My advice is don't buy Schmidt but if you must go to one of the other franchise showrooms and steer well clear of Camberley!
Update. Schmidt customer service is non existing, they have completely ignored our complaint against their Camberley franchise. Very frustrating! If we had known how poor both the franchise and head office customer service would be we would have taken our business elsewhere. Which is what I recommend anyone reading this does.
Further update following Schmidt Camberley response; The problems we encountered were not as suggested by Schmidt Camberley, they were as a result of a poor survey, they measured our existing extractor fan then specified a new replacement unit which didn't fit! This was resolved by us having to employ a stonemason at our cost to enlarge to existing aperture. Schmidt Camberley did not offer to pay for this, they offered the unqualified services of their fitter to do the work but only if we signed a document releasing them of all responsibility should they break our stone work top! Quite incredible and unprofessional! They also threw away the new engine of the extractor leaving behind the old engine, this caused further delay in the installation.
They have left our kitchen requiring further work as their installed cupboards do not reach the ceiling leaving an ugly void. Our previous cupboards were built into ceiling height. We asked for exactly the same during survey and showroom consultation. They never told us (decived us) the new ones would fall short. They even told us we should have measured ourselves!!
Their offer to resolve the problems we have encountered was £200. This new part of our kitchen has cost £20,000 (inc appliances) The stonemason alone cost £200. Just another insult from an unprofessional franchise!

We have today signed off the completion of our kitchen. We are absolutely delighted with it!
The design reflects exactly what we wanted including a bespoke cupboard. Per, the designer, managed to understand what we wanted exactly, and was able to offer suggestions that improved our original concept. The original kitchen was a reasonable size, but now it feels much bigger and has more, better, storage.
We had Schmidt manage the building works and installation, which saved a lot of hassle.
We thoroughly recommend Schmidt. not the cheapest but well worth the money.

We had a large kitchen project designed and installed by the team at Schmidt Camberley and found it to be an excellent experience throughout. Dan was imaginative and quick with the designs, happy to experiment and proved to be very knowledgeable on the many appliances and fittings. Dee, Ajay and the rest of the team were also on hand to offer suggestions on anything from brands of ovens to colours and styles of worktops and units. This was at a time when there were supply problems from some manufacturers and Schmidt went to considerable efforts to source some of the more difficult to find items we wanted. They were also happy to lend us samples of worktops and cabinets, and for us to bring large floor tiles from our flooring supplier into the showroom to see how they looked against assembled kitchen units. When it came to installation, Sunny and the fitters turned up on time every morning, worked efficiently, and left the site tidy at the end of each day. This was being done as part of a major house renovation and Schmidt’s team worked well alongside our other contractors. Communication was also very good with us being kept informed of what was happening at each stage. At the end of the process we have been left with a lovely bright modern kitchen which gets positive comments from everyone who sees it. I can thoroughly recommend Schmidt Camberley.

This is a review for Schmidt in Camberley. All in all, the designer (Dan), the fitters (Sonny, Peter and team) and Dee were brilliant from beginning to end in making a dream kitchen that astonish all those that visit my home. It was a huge project for me but Dan and the Schmidt team went above and beyond to guide and advise anytime. The other well-known kitchen retailers couldn't have come close in matching the customer service that Schmidt provided. Dan was always on hand from design inception right through to sign off at the end - I wouldn't have got that anywhere else. Drawer liners and glass side panels all came as standard and the choice of cabinet interiors was incomparable. Delivery and fitting went smoothly with some brilliant finishing touches made by Peter! You can really make it bespoke and add your personality. Highly recommended if you're looking for a truly professional service and want an experience where you felt taken care of.

We used Schmidt Kitchens in Camberley when refreshing our kitchen and were so pleased we did. From the moment we stepped into their showroom to the project being completed, Schmidt Kitchens in Camberley we always professional and courteous. AJ and the team helped us through the entire process, always kept us up to date on progress and ensured the job was completed to our complete satisfaction.

If you are considering a new kitchen or just refreshing your existing one, I would highly recommend a visit to Schmidt Kitchens in Camberley, you will not be dissapointed.

Schmidt Camberley fitted our new kitchen in September 2022. We put a lot of thought and effort into planning our kitchen refit as it was part of a larger building project to extend and redesign our downstairs layout. We visited all the usual suspects on the high street and business parks before ‘discovering’ Schmidt in Camberley. Daniel (our first point of contact) embraced our ideas, designed our kitchen and supported us throughout the whole process. When we were struggling to agree on the quartz worktop from the small size samples, Daniel arranged for us to visit the factory where they were cut to size so we could see our favourite on a large scale.
Sunny & Dee are such lovely people and couldn’t do enough for us. Peter is an excellent fitter and such a nice chap. He even pitched in to help us with another building issue we had at the time, even though it wasn’t kitchen related.
As the kitchen was part of a larger building project, we were without our kitchen for several months and Daniel very kindly loaned us a 4-ring hob for 6 months, which helped enormously! As with a lot of things, Covid meant the supply of some items, like our Neff Oven & Combi Oven were delayed. But once our kitchen was installed, Sunny loaned us a Miele Oven until our ovens were delivered, so we had a working kitchen. All of this exceeded our expectations and are examples of how they go above and beyond.
Our new kitchen now looks amazing, and we are so happy with the end result. The choice & sizes of units available at Schmidt is extensive and the quality of fittings is superb.
We cannot recommend the whole team at Camberley Schmidt enough. Excellent team, excellent service, excellent product.
Thank you, Sunny, Dee, Daniel, Ajay, Peter and the team.

Hello everyone. Schmidt were super friendly especially Dee. I love my kitchen, and we are now sitting out here most of the time. Peter who puts it all together is absolutely brilliant going above and beyond. He is very special.

Thank you to you all xxxx

We would like to thank Schmidt Camberley for our gorgeous new fitted kitchen and utility room which we are over the moon with.
From the start to finish there was nothing to fault at all. Dan & Ajay spent time creating an excellent design with us both in the showroom and visiting us at home.
Dee , Ajay & Dan alongside the rest of the team were all super helpful when we were choosing our kitchen and always made sure they had the time to go through everything in fine detail with us when ever we popped into the showroom.
Peter’s attention to detail while fitting it was outstanding and the quality of the units , worktops and appliances are fab.
We feel that the personal touch from all involved in our kitchen was excellent customer service , Sunny & Jordon went above and beyond to get all the finishing touches done for us !
Thanks all super happy , loving cooking and entertaining in our new kitchen / breakfast room space

Chris & Krissy