Chalon

This was our second attempt with this company - we had them install our kitchen a few years ago and then we asked them to come back when we extended the kitchen so they could fit additional units. The first time was a nightmare in terms of timing - huge disconnect between promises made and actual delivery - and despite assurances that they had changed, exactly the same thing again. Worst of all I received a personal assurance from the CEO that certain snagging works would be remedied. I have waited months for this to happen and now he and his team will not return calls or respond to emails despite him assuring me that I could reach out to him at any time. There is also a huge disconnect between the part of Chalon that you deal with in the showroom, the people who come and measure out the kitchen, the people who make the units and the people who fit the units - and finally with the CEO himself. As you can imagine as an end-user this does not make for a happy experience.

Shon on Holywell Hill