Magnet Kitchens

Don’t buy the kitchen cabinets from the Magnet. The quality is worse than IKEA and you need pay much more. Our last kitchen cabinets were from IKEA and used them for many years without any issue. Paid much more this time for “better quality”and it is broken after only few months. And they did not provide the warranty as what they promised when you ordered.

Magnet Greenwich, Not the best experience in my life, kitchen ‘designer’ either inept or inexperienced hard to say, mistake after mistake. Shockingly bad customer service after sale. Wrong size units delivered, stuff missed, units dumped in front garden. Still waiting after two months for wrong items to be collected. Items missed off order, then told not in stock and to buy my own, I could go on.
I have spoken to three different people at the Greenwich shop to try and get this sorted - nothing done at all. Have tried to speak to store manager, not sure he exists as every time I call I am not put through, even to get his email address was a trial.
I am sure other shops may offer a different experience, my experience of the Greenwich shop’s after sales service is abysmal.

The designer was helpful, but then after having paid deposit no replies or whatsoever was communicated. Terrible experience - waste of my time and hopefully I can get my money back at least

Waste of an hour and a half on a design meeting. The assistant did explain a few useful things, but essentially spent around an hour putting the dimensions into the computer while we just wondered about the showroom, getting increasingly bored.
When it did come to discussing the design the assistant didn't really add anything in the way of inspiration or solutions.

But what I found really bizarre was on the desk next to us was another meeting where the buyers were going through a credit check. All manor of personal details were asked to the customers including having them read out credit card numbers etc. We heard all of it.

Fantastic experience with this branch of Magnet's, Bea my appointed designer was always available, offering brilliant customer service and advise every step of the way. Even when there was an issue I knew Bea would do everything possible to help resolve the challenge which she did on more than one occasion. The rest of the team at the branch were also super helpful, I have a brilliant brand new kitchen thanks to the support of Bea and the other team members.

We visited the Greenwich Magnet store to get some ideas on our kitchen design. Dionne was super helpful. She answered all our questions and gave us ample time, even though she wasn't our kitchen designer. We appreciate all the help Dionne has given us and for making our experience with Magnet outstanding. Thank you Dionne.

My name is Joy and today I went to this magnet store. I met a worker called Amanda and she was extremely helpful and patient and answered all my questions. She helped me picked out things that I need in my kitchen and things that I didn't even realise. She went through my list patiently and sorted out all the things that I needed. She was amazing and she explained to me the qualities of the things which I didn't know. All the staff that were there were very friendly.

Wasn’t the best kitchen sales experience though they do have a lot of kitchens on show. We thought the sales tactic was unusual and felt a lot of what was being said was unsubstantiated. That approach of say anything to get a buyer interested didn’t work however and actually meant we removed Magnet from our shortlist.