Elite Laser & Nails

They are unprofessional. I've been there few times with different person every time. I wanted to try almost everyone before I made an opinion. I have been waiting more than an hour every time even though I had a booking. They always delay me and when I ask them for a design they say they don't have time or they don't know how to do it. Except that they have destroyed my nails they have made them much thinner and I'm in pain every time I touch them. I would definitely never recommend them.

I started my laser treatment a year back and I have finished all my sessions this month. I see amazing results and I am extremely happy with it.

Anh explained me the laser treatment process in detail and did a patch test too. She was extremely patient with any queries I had. The laser treatment done by Anh is very accurate and it does what she promises.

She takes care of managing the schedule according to your convenience. I have had no issues at all.

The price is dependent on different areas you are interested in getting a laser treatment for. I had visited places where they charge you the whole amount together but with Anh there is flexibility with per session. You can also see the results and stop whenever you want.

Reasons to go for Elite Laser:
- Anh (she is the best person there is for laser)
- Flexibility in number of sessions needed for each area
- Good price for the service provided
- Same person doing my treatment every session (this was really important to me, I needed a comfort level)
- Hygiene, the place is spotless
- Flexibility with session (there were times I couldn’t make it and Anh rescheduled it without any issues)
- Overall a good vibe that you get when you see the place, everyone there is so committed and polite. They really believe in a great customer service.

I have been twice here, the first time was okay. I loved both my nails and toenails and they lasted really well! It did however take 2hrs which was a long time but I was so happy with the results so I didn’t mind.
The second time however I was made to wait for 40 mins before I was seen even though I had made an appointment. I was there for 2hrs 30 mins which was way too long. Other customers were also getting frustrated with the waiting time but I kept quiet as it is my nature. At the end of the sessions I was then told that I owed them money because I had received treatment that I hadn’t paid for which genuinely didn’t realise was the case. I presumed that they looked at my booking and just did what I had paid for. I refused to pay and two of the employees got very angry with me. I was so upset after I left because of the way I was spoken to and because I felt that I had wasted my time. Although they look nice, the quality of my nails aren’t as good as the first time I went. I am very disappointed and I will not be returning to the salon.

Best manicure I've had so far! The nail technician put a lot of attention to detail with removing, shaping and painting my nails. I'm really happy with the results - I cannot fault my nails & I usually am never completely happy when I get them done. The staff were friendly, the salon was tidy and the price was great too. I got a simple design which was perfectly done. Will come again, thank you :)

I have been going here for some time for both manicures and penicures and usually with the same person as he does a decent job. The salon has a cash only ‘policy’ or a bank transfer option, and today I wanted to do a bank transfer. Normally, I would give cash. The woman who is running the place was rude, unfriendly and demanded ‘can you not get cash from next door?!!’. Her tone was inappropriate and not at all the way to talk to a customer. I explained to her, ‘no I can’t as I don’t have my card with me. I am also pregnant and would rather not use the dirty machine for hygiene reasons.’ I said it’s usual you don’t have a cash machine, she said ‘yeah it’s costs money!!!’ and repeated, ‘GET cash’. what an unusual response, as you’re a business and are making money.
It seems as a business you are too comfortable with your regular customers and think it’s okay to demand and speak rudely, instead of kindly requesting. There are plenty of other nail salons around the area who can do a decent job, but with better customer service.

Got my nails done by Tommy I think was his name. Absolutely amazing nails and the art was amazing, got them removed today (nothing related to the quality of the nails) and the removal process was very good too and not harsh on the nails at all. Definitely found my new nail salon

The best nail salon in West London! Ming is a perfectionist and she does nails to last. Amazing customer service. Friendly and clean. Would recommend highly.

I have had 6 laser sessions with Anh with fantastic results she puts you at ease every single time. She is professional and knowledgeable. All round a great experience here.

I had my nails done and they are professional and friendly. Their place is clean and beautiful and they let me bring in my dog and gave him water. I highly recommend. Won’t be going anywhere else