Warner Goodman LLP

I found this firm of solicitors very disappointing.

I was buying my first house, I did not have a clue what was going on. I was never kept up to date. I had to remind John Blake to update me once a week.. and this never happened. Towards the end of the 6 months I was waiting for the purchase to go through, John started to get better.. but I still wouldn't say it was a good service.

A number of times I would ask for a call back as I was given excuses 'hes not in the office' and everyone seems so moody when answering the phone! Cheer up!

When I rang once, I asked to make a complaint and a lady I spoke to just argued back basically telling me that I will get a call when there is an update etc and she was saying 'Oh John wouldn't do that' ... what when 2 weeks pass by with no call, should I still be waiting? No... I paid an extortionate amount for a service that I would not recommend to anyone.. Luckily the estate agent was more helpful and kept me updated at least once a week, if not more and I wasn't even paying for their service.

Very disappointing.

*** Thanks for your reply but why was not I reassured this when I was going through the sale? I was not once reassured about anything or told what was going on. If I asked, I was just forwarded a massive chain of emails to and from the solicitors ... It was not explained to me. Still, I don't think the customer service is great and never was throughout the 6 months... as a first time buyer, you did not make it an easy process for me. I know it took 6 months and as I said, I am not complaining about the length of time it took or why, that's not the issue here. So its nice for you to respond with the reasons why in your eyes but still don't think you understand the issues here or why I am actually not happy with your service. My partner spoke to John after the sale and told him that he would have made it an easier process if he just picked up the phone to explain the points every tim ... so I think your firm need to take this on board for everyone else going through the process **

Having used many different solicitors in the past, I have to say that Warner Goodman were excellent in completing my remortage on a tight timescale. John Blake was fantastic in making sure it happened on time. I would defiantly recommend these solicitors and John thank you so much for all your help it is greatly appreciated! I look forward to working with you again soon!

Warner Goodman handled the conveyancing for the sale of our rental property.
After previous experiences of always having to chase solicitors it was refreshing to be constantly kept updated with the progress of the sale.
Some minor issues with the sale were dealt with promptly and Warner Goodman ensured the sale progressed swiftly and completed by the target date we aimed for.
We will definitely used Warner Goodman again and would recommend them to anyone.

Sale completed on 6th sep ,retention money was not withheld and now am being told that sellers solicitor has released it ,though I have followed all the instructions provided by Mr John Blake.

Support completion team is terrible where communication tone is aggressive -oh we already spoke and now am being told sellers solicitor is responsible and it needs to be taken up with small claims court.How irresponsible and pass the buck from a reputed firm ? How are such staff surviving unless firm is complacent !!

I did not choose to write the issue here but no response means no customer service .sorry to say if I had to deal with this Poor service,Could choose online ,solicitors are better atleast in terms of communication.

Very Expensive. Not recommended.

Never had a face to face appointment - by email only, Nevertheless expensive.

I felt some of their emails were unnecessary long & repetitive to justify the extra charges.

I was charged few times more than the original estimate at the time of instruction.

Some of the delays caused by the firm itself but they still charged me several hundred pounds for asking for the same extension.

No one in our chain could get in touch with the solicitor (not even their clients!), everyone had to keep chasing them for responses (even our mortgage broker tried), information sat in their inbox for months causing delays and anxiety...these delays ended up costing us thousands of pounds since we had to cancel and then book movers last minute.

Claire and her team were fantastic helping with our recent acquisition of new commercial premises. They were all very professional and quick, wouldn't hesitate to recommend and use again.

Paul and his team provided an excellent service with our sale and purchase. Paul and his team are very friendly and professional and responded very quickly to any queries and kept us up to date throughout the process.We would highly recommend them.

Mr & Mrs Hickey