Thackray Williams LLP Solicitors

Do not use this firm. Purchases are not registered with HMLR on time. You will find it hard to sell. Slack attitude due to existing clients. No customer care. Specially avoid Kevin. No idea how he made partner. Huffing and puffing down stairs, if you meet him you will see why he is lazy.

When a company has enough existing clients during a boom in business it forgets basic business etiquette, and that is what thackray williams amounts to.
A standard purchase of land was not registered properly and left on the back burner. When it came to selling some months later it became apparent the land was not registered properly, had to chase up TW and push them. They of course denied responsibility saying there was a backlog. Yes there is, but NOT 18 MONTHS YOU LIARS!
internal complaints are a joke in most companies, and chasing up with the SRA will require time and energy so I am sure most don't follow through.
I would say avoid if you can, the price does not reflect on the service. If you are stuck after using them, there is not much they will do, and what can you do ? Sue them? That takes more time, energy, effort and money.
There are many more local better firms to chose from in and around Bromley. People and solicitors that still take pride in their work be it conveyancing.
I for one hope they lose enough clients to make them close up for good 👍 🙏

STAY AWAY from this solicitor firm. This firm has jeopardised my first home buying and my issued mortgage offer got rejected. They didn't even bother to listen to the advise of my mortgage advisor even once. Knowing fully about the current status of mortgage rates and property market, the representatives of firm didn't even bother to communicate or take care of their client. I had to chase all the time and follow up for my needs. As if they are doing a favour to me. Even they didn't even refund my money fully in spite of their horrendous service. Both me and my wife are severely depressed on loosing out this property of our choice. I wish I would have never listened to the developer's sales person who recommended this firm to me.

Thackray Williams has been incredibly helpful in working with me through a redundancy. Specifically, Faye Shortall was supportive, understanding, and ensured everything was smooth and easy. Thank you Thackray Williams!

Katherine and Lucy were very helpful and resourceful. Even though our purchase was slightly more complicated than usual, they handled everything with great professionalism and were extremely helpful in explaining every step to us as first time buyers. They were also extremely responsive to emails and phone calls. I have no problem recommending them to anybody.

I have only just realised I didn't leave a review after a house move that took place in April last year. The fact still stands that we were incredibly happy with the service provided by Marcus Beavis and his team. They were responsive to all our questions and resolved all concerns in a timely manner. We went from our buyers viewing to us moving in nine weeks and this is largely down to the diligent and timely work performed by the team.

I am hoping we don't need to move again any time soon but, if we did, I would have no concerns with using Thackray Williams again.

We used Thackray Williams for our recent house move and were so impressed by the level of service and professionalism we received from both Katie and Eleanor who managed our case. Both were extremely helpful and responsive throughout, allowing us to complete our sale and purchase swiftly and ahead of the SDLT deadline. We're very grateful for their support and would highly recommend their services.

We had a terrible experience with them. Interestingly, we were dealing with one of the partners so we thought we were in good hands but, our very simple/straightforward house purchase (not our first house purchase) was made so difficult by them. I can see some positive reviews here, which I was surprised by and maybe ours was an isolated incident; either way, I felt it's only fair we shared our experience, so people can make an informed decision. Despite paying upfront, there was very little communication, shoddy responses to questions asked via email, no acknowledgement of various stages of the purchase. NOTHING. We had to liaise with the vendors directly to clarify certain things. We had to chase for everything, including confirmation of exchange, updates on searches, any legal updates, mortgage payment from the banks to their account, our own deposit/payments to them. To add to this, our solicitor decided to go off on holiday, without letting us know or adequately briefing a member of his team of our situation. It was a nightmare. Since completion, its taken 9 months to get them to provide us with our documents – after repeated chasing via email and phone. Yes, due to Covid, things were delayed/difficult (Eg. Land Registry) but the least we expected was to be kept in the loop. I hope this serves as constructive feedback to them.