Harmony Law

If I could give zero stars I would! Stay well clear of these solicitors, wish we had reviewed them properly before instructing them for the sale of our property. We are 4 months in with a cash buyer and still no completion date in sight. Claire Watson will take a minimum of 3 days to do anything that is requested of her and that’s only if you chase. No reply to emails unless it’s to say she will review the file and absolutely no information shared or updates given. If we can save at least 1 person the stress that we have experienced then it would have been worth writing this review. Absolutely appalling and shocking service. AVOID!!!

AVOID AT ALL COSTS!!! Nearly cost us our house purchase. My partner had used their services about 6 years ago to buy his property... the kicker is, they completely forgot to register him on the land registry and we were none the wiser.

When it came to selling the property and buying a new one, our new solicitor noticed his name had never been on the register for 6 YEARS. By this point we had made an offer on a house which we couldn't move forward until our name was correctly registered, so we got back in touch with Ross Coates solicitors.

They were rude, dismissive, gaslighting... the way they (Stephen) spoke and acted to my partner was horrible. I don't know exactly why they didn't bother to add our names to the register correctly, but we had to wait for our file to be retrieved from their off-site archive. We had to get our parents involved due to stress and only when we did that did things get moving. Our seller was close to pulling out on our purchase as we took so long and we had a case for negligence.

Don't even bother unless you want a massive headache 5-10 years down the line as they can't even be bothered to finish the job correctly.

Avoid at all costs!!! absolute joke given a quote, agreed upon it, first time buyers not knowing what we were doing, getting emails to say we owe them money when 'hidden costs' were scrapped years ago after discussing with another solicitor. No response to any emails and only takes calls to take money off you. We had to change solicitors which delayed a lot of things!! DO NOT USE!

No words to describe how bad they are.
I purchased an auction property, it was transparent from the start that it is 28 days completion and agreed on.
3 weeks of lies, no meaningful responses and nothing done.
We ended up representing ourselves to avoid losing the property. It was a very stressful time, including getting registered with the Land Registry.
We made mistakes and the property is still not completely registered.
If I could give -10 I would, not even a 0
Totally unprofessional, causing huge stress to clients.

Terrible, over 2 weeks wait before they even start looking at your case and that’s after about 20 phone calls and 15 emails so just imagine if I had just waited… Case passed on to 3 different teams with no explanation. You call them get an update and their answer is always the same, person in charge of your case is busy right now but we’ll give you an update by end of day and then nothing happens… I was even told by someone two days in a row that my case had been put to the top of the pile to ensure it’s the next one to be looked at, so basically the first time around they were just lying to me… very unprofessional to say the least
Avoid the stress and go elsewhere for the sake a few quid

For the good of your mental health do not use this unprofessional rabble! I first dealt with Lucy Guerreiro and then Remersh Kaur, neither have given me any sense that they cared to do a professional job but at least Remersh didn’t yell abuse at me! After an incredibly long and stressful sale (cash buyer and no chain) the property eventually sold two months ago but the financial side has not been settled and with my calls and emails not answered or returned it’s hard to know when a conclusion might be reached. Oh and by the way if you are tempted by a cheap quote you will find the end bill will be considerably more.

These guys seriously need to look up the dictionary definition of Harmony, which couldn’t be further from the truth. Harmony Law AKA Ross Coates solicitors have a nice enough team but are a disaster.

My father appointed Ross Coates to handle the conveyancing on the sale of his property, which FINALLY went through in early December having started in the Spring. Admittedly there were some hold ups due to probate on the buyer’s side but the simple fact is that their business model is quote cheap and stack ‘em up, which puts their team in a completely impossible position in terms of being able to service clients appropriately, working only by email and basically refusing to speak to the other party’s solicitor (who were equally awful).

I had to step in as my father was going mad with it all and it was truly horrific. The final nail in the coffin was a message from my father’s equity release firm in the New Year to say there had been a 12 day delay between completion and when they actually received the sum owed so interest was still racking up on a property that he no longer owned to the tune of £1k+. When I spoke to the team, this came as no surprise and was resolved in a few days (by which time the interest had gone up again). I can only take comfort that the amount they had to pay the bank to cover their error was more than we paid for the conveyancing so they actually made a loss!

Unprofessional, slow, rude and poor customer service.

Best advice I can give you is avoid this place even if they offer to pay you. Unbelievable slow and highly unprofessional. Remersh Kaur team handled the sale and purchase of my property and it got to the point that I had to get cc’d into every email from the buyers solicitor so I could ensure that they responded. At one point Dara blatantly lied stating information had been sent to the buyers solicitor from the management company however the management company hadn’t sent the information to Ross Coates as they hadn’t responded to there emails for 2 weeks prior.

After all that it went though about a month ago and now I’m having to deal with a late payment fine for stamp duty because they took longer then 2 weeks to file the paperwork. To date have sent them 4 emails and multiple calls about this and no response to any email.

Long and short of it if you have the time and energy to babysit a bunch of inadequate solicitors then choose them.