Timms Solicitors
7-8 Lichfield St, Burton-on-Trent DE14 3RE, United Kingdom
3.9
14 reviews
8 comments
R929+58 Burton-on-Trent, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Although they weren't the cheapest provider for conveyancing fees, they were still very reasonable and it has been worth every penny. It has been a total of 10 weeks from offer to completion of purchase, and during this time they have been clear and open about everything that needed to take place. They have worked closely with all of the people involved to complete this purchase.
Cannot recommend them enough!
Used Timms to buy a home, property solicitor Sherrie Litherland ignored the seller's solicitor's emails, when I found out she was holding up the sale I politely asked her to take care of it and to make sure she answered emails promptly, so we could get the sale done, and she went mental and wrote really nasty and rude emails telling me this is how it works, it's the seller's solicitor's fault the sale is taking so long and I should find another solicitor because she has too many cases and doesn't want to deal with mine. I called and asked to speak to her, was told she doesn't take calls, I asked to speak to a member of the company complaints team, then I started panicking because I was being ignored. I remained polite but was firm that I needed them to do something because this wasn't normal.
Sherrie was more interested in pointing out that I'd overestimated slightly how much I was paying her because of land registry fees than apologising for her numerous failures or doing her job properly- that email was the quickest one I ever received from her, every other email took a minimum of 2 days to get a response. Timms never got back to me about my complaint about Sherrie. After a couple of days, during which I had contacted several other solicitors, all of whom said this was normal from Timms because they had heard many other complaints about them but I was very late in the process so see what she says, I was eventually told by Sherrie things were moving. After that she finally starting doing things and the sale was completed shortly afterwards because her lack of action was all that had been holding it up for about 6 weeks. I was lucky I found out she was ignoring the seller's solicitor as it very nearly caused the seller to pull out because he was tired of her inaction, and she made what should've been a fun experience a horrible one. She also never apologised for her rude emails and remained impolite throughout the process- anything I asked her to explain or help me with she ignored, and her emails were very unclear. Luckily, I have a good support network of people who've bought homes before or who work in that sector and my estate agent was very helpful.
The one thing I will say is the receptionists are lovely, and the paralegals she had were lovely and tried their best to help me, although they had a high turnover of staff during the several months I had to deal with them. As such, whenever a staff change occurred I had to deal with Sherrie and she left everything and didn't seem interested in my case, which is why things went so badly. When she had support staff sending emails and managing cases for her, things were OK, but it was when they left that things unravelled because Sherrie clearly was neither very good at nor interested in her job. I haven't used them for anything else so couldn't say how they act in those instances.
Avoid at all costs, and read the review ahead of ours.
We plan to go camp at the their offices tomorrow until someone gets us a fixed completion date set.
Absolutely shocking - please save yourself the hassle and use a reputable solicitor.