Blackwater Leisure Centre

The pool itself is fine, but the membership management setup where somethings can be done in house and some are outsourced (so you can find yourself getting sent back and forth between the two) and seemingly the mindset that you're nothing but an income generator at all costs means customer service is a bit lacking. So fine if all is well, the facilities are decent, but if you have something that needs to be resolved you can't expect to be treated fairly or as a valued customer based on my experience.

So unfortunately I'll be going elsewhere from now on.

2 out of 3 hairdryers for 6 months, reported several times by the pool. Now no hairdryers due to power issue, let's see how long this takes!! Such a shame as staff are so helpful and friendly, pool & gym clean and tidy

1st time going there and the staff was willing to help me find everything and let me know what was available and helped me get a gym program that I can follow. The best gym I've been to will defo recommend. I loved it that much I was there in the gym 3 1/2 hours

Nice place to visit. Kids enjoyed the flume and not too busy so plenty of room to swim. Staff were friendly. Would go again.

You have to book swimming online before arriving, doesn't take too long although the website could do with some updating. The bright side is that this reduces queuing to get into the centre. Changing area was clean although could had done with more frequent squeegeeing. Bring a pound for the locker. Swimming pool temperature was perfect. All in all it's a good place to bring the family and have some fun.

Even though we payed for hour swim, we were thrown out 13 mins early so they could set up the swim school!!! So not very happy about this at all!!

Great little gym and is perfect for what most will require, doesn't seem to get over busy or crowded,

Was not allowed in slightly earlier to get changed to get the full hour in the pool as an hour isn’t always long enough as it is! The changing area was very grubby and needs a good wash over especially the floor area!