Achieve Lifestyle, Egham Orbit

Archive lifestyle, Egham orbit they have gym, spa, swimming, and yoga, and it’s all subscription based and they do have carpark on site.

Subscription prices yes they are a bit expensive but worth it!

Friendly staff there to assist and do book an appointment to check out their venue and see what they got to offer!

The swim classes themselves are great, 4 stars, but the swim admin are incredibly slow and difficult if a swim class is cancelled. They advise of a due refund immediately but sadly think 21 days to process it is acceptable and calls are just deflected to the website, so other Achieve Lifestyle staff, 5 stars, have often helped me pursue a refund.

Dreadful reception staff service. We arrived early for a swim session and they advised us to sit and wait nearby which we did. Nearing entry time same receptionist told us that pool was now fully booked as people had been booking while we were there. When we asked her why she had not let us know or God forbid, sold us a ticket initially to avoid this , she became defensive insisting it wasn't her fault. I wonder what
her job is. Appalling unprofessional unhelpful service.
Will not visit again if I can help it. my family very disappointed. Incidentky, my sister has had numerous encounters with this terrible receptionist. Really not sure how she retains her job....management, I would keep a close eye, this person is a dreadful representative of your service

Gym is small, everything in there looks old, some of the equipment is out off service.
They don't have anything more that PureGym in Staines but they ask much more. The opening hours online are wrong. You would expect something better from new build and expensive gym.

Im shocked at the lack of cleanliness. This is thought to be a “premium” gym the equipment is old its from another gym or another place it is rusty. The gym is not clean at all i have been going to pure gym for 9 years and i have never gotten dirty from their floors even never mind the equipment .i walked out with stains on my gym-wear honestly i don't know how this gym even runs. Staff are nice though

Avoid if having you're wanting a party here. Used soft play for my sons birthday and the customer service was horrendous. Drink jug were given out to young children with old dried food floating in it. I returned it with no apology, nothing. I have since been in dispute regarding a room rental which they just don't reply to emails. Avoid avoid avoid.

Disappointed since the refurbishment.
The pool is a good addition. However the gym upstairs seems more cramped. Alot of people seem to need more weight space. The reception staff are rude and not knowledgeable of the services they offer.
No longer have a creche for kids which is a big loss for a lot of women in the area. The soft play is disappointing compared to what it used to be. Never seems to be cleaned either.
All just a bit of a let down for what they want you to pay to join.

Unprofessional service and lack of accountability when processing children through the swimming levels. No consideration of implications to the parents.
Beth was also supposed to have called me back, never did.