Hanworth Air Park Leisure Centre & Library

My daughter attends Swimming on Saturdays stage 1 and her class got cancelled today for some reason. I had to approach reception as I was already in the centre and have to share my disappointment as this is the 2nd time with in 4-5 weeks class has been cancelled. I m so grateful to Liane who has been so helpful and considerate and went out of her way to find an alternative class for my daughter to attend today. Liane, thank you for understanding my situation and providing us with an alternative option. Much Appreciated and your customer care is absolutely commendable. This is not the first time Liane has been helpful, even in the past with other situations she has always been a great help.

Receptionists are lovely and helpful. Good price. Wasn't majorly packed and slide was open. My nephew and granddaughter had fun so positive experience. The one star missing is only because its like ice in the changing room and would be great if it was a bit warmer. My granddaughter started going blue on the lips so would really take that into consideration

Tried to visit today online timetable showing all 3 pools open and that they have a toddler area. Told the same by reception (but no mention of the toddler area) only to get in and be told by the lifeguards 1 of the pools are closed and the toddler area has been shut for years - this despite it being listed in their facilities online! Was refused a refund by reception as they do not gave the ability to refund as incredible as that sounds. Very misleading information and staff were not not very forthcoming in helping out or even acknowledging the information was wrong.

Nice and friendly staff but place not so clean. Water slide not in use in the summer holidays.
I'm Kaya! And my review is that it's an amazing place (minus that the slide is not in order) but still, pretty cool!

Swimming pool
Tennis courts
Green Jim
Open green pastures with a joggers track for almost 5km.
It also has a dedicated and well marked area for flying where you can visit and fly the miniature aeroplanes.There are specific timings which are mentioned on the board.

Never, ever answer the phone so be prepared for disappointment when you arrive and find the online timetables are wrong, the slide is closed or they are full and you therefore can’t get in without having booked (which of course you can only do in person or on the phone - that never gets answered). Appallingly run facility

To whoever is in charge, please take an initiative to train your staff in a professional and courteous manner specially the front desk as it is the face and first experience of a members and customers alike. Also hire more people of colour, that would probably improve the facility

I will cancel my membership asap

They are unable to answer the phone or keep the pool timetables up to date so it's impossible to know if your kids will be able to swim before turning up.