The Dolphin

Well we have spend almost all day on a Sunday there and i have to say i will give 3 stars and the reasons i think is more than fair as the place is very clean and tidy is a bit out of date the reception are very nice and helpful but all those swimming gear right there in your face no cool is like you arw walking to a shop or a Leisure Center? The coffee cafe good and clean the car park well great and Sunday as we didn't need to pay but very confusing as it looks like are two types of car park and the signs of way out are run out of paint.
The play cort well no enough air circulation as we have to opens the doors the cort well looks like no one have clean for a few days.
Do i want to go back? Well personally not but if we have too as we was there for a tournament well have too

Customer service is awful and all about hard sell.
My experience of the pools and the centre in general is, outdated and dirty.
My child was attending gymnastics which I felt was very unorganised and run by some under qualified staff.
After trying to cancel several times they still kept taking my money, everytime I told them the problems they tried to sell me other times or "better more advanced classes"
This was never the case, when I gave them another chance, it just got worse.
When wanting to cancel I was always told they would ring me back and never did,.thus resulted in me paying for months of classes my child never attended, then finally when cancelled I was told to pay another month's cancellation fee! Or... I can't come back.
I won't be back.
Poor treatment, disorganised, rude and dirty.

One star instead of none because the Costa is actually a nice one & their staff aren't rude.

Do not bother to get your child to this holiday camp, waste money and time. Staff rude and know nothing, cant event look after a 9 year old boy. Wont be bother to let our kid go here ever again.

Absolutely love it here, I'm a teenager and just wanted a place that had a gym and a swimming pool where I can go on my own and with my family. It is very clean and the staff are exeptionally lovely. I had problems the first time I went because I didn't know how to work things and they were very quick to help me. What makes it better is that there is a cafe and a play area there aswell which can get a little noisy but not horrible. It is very secure you will need a pound to use the lockers (you get the pound back). Lovely place - do not listen to the bad comments because they are either just boycotting this place or don't know what a leisure center is. (ESPECIALLY the comment that complains about the shop - like " omg there's a shop that sells swimming gear in a swimming place how terrible ".

Appalling experience in the swimming pool. I tried twice but nope I won't go to the Dolphin ever again, unless they start to know what a Fitness Lane Session is. It is a very crowded place. They allowed too many bookings. The pool is so crowded that the water is very choppy. People go randomly clockwise or anticlockwise, so it is even dangerous. During what they call Fitness Lane Sessions, most of the people walk and chat, preventing you to touch and turn. No one bother to make sure that basic rules are followed. Chaos is everywhere. In the facilities I have to try several cubicles to find one with the door locker in working order. Poor timetable too.

Lovely place to take kids for different activities. Very friendly staff

Well, its a council gym so that tells you everything you need to know about how its run. They refuse to book you in classes at reception (even though it has been done before and was incredibly straightforward), and instead direct you to download and book via their useless app, which is slow and inaccurate. The equipment is old and none of the staff really care about being there; I constantly see them smoking behind the building and talking about each other. A subpar establishment in its entirety

I used to go to the gym in London and loved it. Not so much here, though. The gym is full of treadmills, cross trainers, and bikes. Where are the ropes for upper body workouts, no stairmaster, and no bike that works the upper body simultaneously. The space for weight training is very small. The few weight machines are always bus, and the place to do stretches is too packed. I'm not impressed.
On the other hand, the classes on offer in the centre are brilliant. Yoga, Pilates, Aqua fit, and bodybalance, to name just some, are worth going to. Health suite is okay. Could do with better cleaning. Love the sauna and steam room. Only drawback,when doors are not locked, anybody can come in, even if it is exclusively for members, who pay extra for it.