Southend Leisure & Tennis Centre

The worst customer service you can ever receive! Spoke to each member of staff, 2 emails to the Head office - No Reply. They just don't care. 6 months of paying the membership while they were doing the refurbishment - no access to the gym, no Health suite, no sauna, no steam room... We asked for the refund - No Reply... The refurbishment is awful, they have no clue what customers need. That's why me and my friend cancelled the membership and we don't go there anymore, and tell all our friends not to go.
The pictures are after their so-called £mln refurbishment... Health&Safety ? Don't know where the council was looking....
So disappointing...

Had the best day. Bike riding with son who has autism we had a good time.

Staff there brilliant kind lovely ppl.

Useless company. Use to go here alot as s kid. Tried bringing my daughter here but you need to book online now. So I tried to do that, made a account with them and tired paying. Something went wrong and it kicked me from the account and locked it saying contact the facility. Trouble is no one answer the phone. Joke of a company. If I could give 0 stars I would

We went there for Southend United Ladies vs Pegasus Ladies football team. Good facilities including a small café. The playing surface was excellent and supporters of both clubs friendly and supportive of the ladies.

I come here to lane swim and for the teaching pool with my young baby. The pool and changing ro hygiene is to a really high standard.
I have been a few times when the heating hasn't been on and the teaching pool has been cooler which was not great for my young baby.
I also have a membership which I would say is my main issue. I hadn't been swiping my card as I have a buggy 50% of my visits and go through the controlled gate. This causes my membership to block me from booking any more sessions. I have also had to cancel a session before due to my baby being unwell and this too blocked my membership. Sorting this out is frustrating as I cannot seem to get through to reception on the phone and I haven't had a response to either two emails I have sent. I do think this is a poor set up as I am still paying the membership yet seem to continuously have issues making bookings.

Tried swimming for first time last week. Tuesday was ok but Thursday evening was poor. Far too many people in the lane I was using, rude folks swimming down the middle making their own lane and bumping into me (and others), absolutely nothing said by any of the staff. Just wanted to have an hours gentle swim as part of a physio programme for my back but this just made it a chore. Shame as the facilities themselves are good, but cramming in loads of people then allowing them to do whatever they like just takes away from the experience

Pool is great but the booking process needlessly complex and very poor. Ten minutes of registration and handing over details to find there were no slots, despite the main page indicating they were available.

Stuff don't pay any attention for almost anything and any one. Shower boxes weary dirty, disgusting, cafe arrears and around also filthy. Sorry , but it's is what I noticed yesterday.