The Dunstable Centre

We visited the pool for our daughters first swimming trip this week. Prior to our visit I spoke to two lovely young ladies on the phone (I think they were called Lauren & Serena).

Although our experience in swimming was nice, I did notice the changing rooms weren’t particularly clean. Which was confirmed after we returned from the pool, while getting changed my toddler found a used tampon on the floor which had been discarded under the changing table in our cubicle. Granted this isn’t the centres fault entirely, and after I told someone about it a member of staff came to clear it away promptly. But he did inform me that this wasn’t the first time they had found one today. And a quick check of the floor every now and then wouldn’t hurt, as the rest of the changing rooms or the area around the building didn’t look particularly clean either.

Lastly, the following day we received an email saying we would be receiving a penalty for not attending our booking. I’m not sure if this was a fault with the system or not but I did call and explain but have not heard back as to wether the penalty has been removed or not. I did also mention what my daughter found on the floor while I was trying to resolve the penalty and I was not met with as much as an apology.

All in all we had a lovely time swimming, but do think the place is lacking a bit of care and cleanliness.

Pool was freezing and changing rooms even colder. Staff very unhelpful in my opinion. Also was hoping to get a warm snack with my children after a swim but this centre does not have the facilities. This being my new local swimming centre was looking forward to bringing my children here on a more regular basis however think I shall find my next local as this just wasn’t satisfactory. Only positive was it was clean and could see staff cleaning regularly

Hopeless customer experience.
Could not book online for family session in the small pool. Could not get an answer on the phone to book.
Turned up to be told the session was fully booked and I should have booked online. How exactly?! Waste of time.

I am so disappointed at the dirtines of the centre. The toilets are absolutely filthy. Dirty toilets and seats Dirty sinks and taps. Rusty dusty dirty railings and glass upstairs in the viewing area. Why?

Ok turned up for the 13:00 pm that's 1pm to you, the general swim checked the app outside the door and it had 8 places still available 😀 but as I walked in and went to the receptionist and was told it was fully booked? So we have a choice stay for the 2pm or go somewhere else 🤔 to say I'm not happy is an understatement just angry not with the staff but myself I should of booked online end of event though the staff members were not helpful and where if anything couldn't care less attitude... I will either be booking online from know on or going else where ..

Much better now because they have fixed the little pool and the water it is warmer. The children are enjoying it more now. All the areas are clean.

Love the refurb, bright and modern. Brand new pools (decent size) and gym. Not very busy, water in pool is quite warm. Good mobile app for entry and booking swim. Gym has latest equipment. Costa on-site and library. Lockers take £1 coin! Overall very impressed, will be back.

Excellent since its renovation a couple of years back. I took my grandson for his swimming lesson. Two pools one small for the little kids. Library downstairs with a coffee shop. Upstairs gym. A very clean facility with good staff. Parking over the road with meter payments. I would recommend this leisure centre . My grandson loves it.