Country Life Picture Library

This is not a review about the actual library as I never visited and will not due to this over the phone experience. I called to ask whether I was able to work in this library as I wasn't sure and didn't want to come over for it not to be appropriate. The lady on the phone was incredibly blunt and rude, frankly snobbish asking 'what sort of library do you think this is?' When I was clearly phoning to enquire if I was able to work not wanting to impose and instead she responded as it was the most stupid question in the world. It was extremely rude and uncessary, definitely not the customer service I would expect. Very disappointed.

Very helpful and prompt response to enquiries.