Blackheath Library

Blackheath library is one of the best libraries in Greenwich. Very helpful and polite. Keep up the good work.

I think the library is excellent with increased opening hours and a very, very, friendly and helpful staff. One young staff member spent at least 1 hour helping me reconnect with my email following problems due to the long Covid closing. Thank you!!!!!

Facilities maybe a bit out of date but very well decorated and lovely vibes like old-time 🥰

I had an emergency where I needed to print 1 page for a medical insurance paper. All I got was “no, no, no” even down to borrowing a pen the look of confusion was ridiculous. It was 10p and I was forced to use a credit card, no cash. It is a currency and you are not allowing it. The library forces you to log on rather than have a central drive/server attached to the printer (like the post office) where you can just send it there and print. My identity was stolen so I’m acutely nervous of logging on to public computers. But the antiquated services did not compare to the “I could care less” attitude of your staff. My card was at home and instead of just assisting (I had ID) he made me get a new card, new pin while my family was at the hospital. Disgraceful customer service in an emergency and all around mean person. He could have cared less even after I explained. “I’m sorry you’re having a bad day”. Pompous, passive aggressive and rude. I had no choice but to use your service but I will not be back and support this archaic library.

The library is always very tidy and clean, and has a welcoming atmosphere. The staff are pleasant and always willing to help. There is a wide variant of subjects and books you can get on them. The books are a bit dated though. All in all, I will recommend as a source of information and a place of leisure. WiFi is available for use

Not difficult to get to as public transport i.e. busses, pass not too far away. Automatic doors mean visitors with mobility problems should pass through without hindrance. I visited to check on various items in "Which" magazine, which previously had been held here. However not this time as a staff member couldn't find the 'stash'. Going on line and checking if Greenwich Libraries had copies available it showed that this library had a collection. Woops!

Good selection of children's books and nice environment

The local library is a great facility to have, particularly as part of the wider Better network that allows me to order from a much wider selection than is held on site.

However Blackheath library could do with a refresh - the toilets aren't great and the doors have an irritating exit button (particularly when pushing a buggy).