London Borough of Sutton Civic Offices

Very very poor. Mixed recycling crates not collected twice on allotted days. The telephone contact centre appears seriously under staffed and the wait to report problems is unacceptable, Thanking someone for their patience by a recorded message is seriously insulting considering the aggravation experienced. But when one actually reaches a member of staff they are polite and helpful.

Extremely poor service. 5 weeks ago we moved to the area of Sutton, there was no bins - ordered strait away and up to today waiting for the new bins!
Reported a missed collection already 5 phone calls and nothing happen - now it's 4 weeks from 1st collation and more than 20 bags in front of the house. A lot flies, bees, larvae and other bugs - really stinks.
Today I've been told that the bags I have to sort it out by my self.
Try don't pay council tax - they will not wait that long.
There will be quick action.

Went for the Nationality Checking Service. Was really quick, with only one other person in front of me. Just as the doors opened at 9am. Payment kiosk is quick and works. Really great officer handling my case as well, made me feel welcome throughout the visit. Couldn't ask for a more friendlier person! Front desk was really friendly as well!

I put my Christmas tree out for collection a week ago, as I thought this was a service that had been offered by the Council (this is what it stated in the leaflet posted through the door for Christmas collections) but it was not collected yesterday, which is our normal collection day.
When I phoned about this, I was told that this is an 'add-on' service and to dispose of it myself, if necessary.

Terrible, Terrible, Terrible service on the bins. Ever since the council introduced a new service to collect different bins on different weeks, it is a complete lottery as to whether the bins will be collected at all. Just today the landfill bins where not collected, AGAIN, for our entire block (about 10 properties). This is an ongoing issue. Plus each house now has 5 bins (landfill, plastics & glass, paper, food and garden waste) so there are almost 50 bins in the street for just 10 houses! It is a mess.

I've just renewed the garden collection payment but this was one of the most difficult transactions to make as none of the windows gave a clear route on where the payment could be paid. Each window just stated, 'More Options' or I was taken round and round in circles; it was almost as if you didn't want to be paid!
Surely, you could create a clear route as to how payment can be effected rather than offering vague and unhelpful 'More Option' routes!
It just needs someone with a bit of nous in your IT department to create such a route; I spent half an hour trying to pay for something that should be quite easy but isn't!

As a parent I had a big injustice from sutton they lie they pretend they are working with you when they just write false information it took me years to get over this I hope if anyone is under sutton social service please Leave

Myself and some neighbours have reported issues with an illegal obstruction and we've never heard back from the council. It's really frustrating to be paying for the council tax and don't have such basic service provided in return. Awful!