Camden London Borough Council

Always a frustrating experience in dealing with this council’s staff who act as public lords over the residents. Highly uncooperative and snobbish staff who forget that their salaries are paid by the residents.

I am a Camden Council tenant. My rent is always up-to-date! I find is very difficult to get through the phone to Camden Repairs team! And when you get through the Camden repairs staff they are very rude and not helpful in any ways and at the end they put the phone down on you when is a serious issues should be sorted out! I have ongoing problems for many years with the leaking roof. It’s damaged my floor and my washing machine. It’s constantly fuses is blowing up every three hours and I’m losing my electricity. The toilet is always broken down and the water is heavily leaks out on the walls and on the floor making the loud noise and my son can’t sleep, when is next day he needs go to School. I have spoked with the staff her name is Tosina on 11.12.22 She was pretend like she has not understand me with my problems ongoing leak. Tosina told me for her is not emergency and she not going to help me! Then I have called next day second time in the morning on 12.12.22 and I have spoked with the staff her name is Tahmina. I have explained in the nice way the same problem I have had last night. But Tahmina not even asked my address she just put the phone down on me.
I found the Camden Council is not helpful for people who is paying rent and the Service charges. Staff is inhumane very rude and very unprofessional!
Look at the Camden Council reviews how many people is unhappy with the Camden Council Service!! This is showing how bad the staff is!! Is anyone knows where to complain? Because this is a dead end.