Rhenus Logistics (Corby) Ltd

Nice place with 4 huge warehouses. Easy for access and maneuvering. The road around this industrial estate is wide enough and good for taking tacho breaks if necessary. Easy connection to main road A43.

I have been waiting for a month for Rhenus to deliver my armchair. Twice I have arranged a date with them and told to expect a text the day before to confirm a time slot. On both occasions, I did not receive a text, and when I ring them to enquire what time they are coming, I am told that according to their system I cancelled the delivery the day before. Which I did not.
So frustrating as I work on 2 out of 3 of their delivery days, so I've had to rearrange other appointments to be available to fit in with them. Clearly some sort of issue with their system but they won't accept it (which implies I'm lying!!!) and are doing absolutely nothing to try to resolve it. I have to go to the back of the queue, and wait until they are in my area again, and because I've now moved all my other appointments, I can't be there on the next date - so potentially another couple of weeks at least!!! (I've already waited 4 months for the actual item to come into stock!!) And no doubt my delivery will be mysteriously 'cancelled' again!!??!! Absolutely awful service.

The worst customer service EVER!

Terrible company that doesn't care at all about its customers. This company was sending me text messages telling me when my home furniture order was going to be delivered and even on the day sending ETA messages about when the driver would be here. Only after not turning up an hour after when they said they would - I called the office and spoke to two different customer services girls ( I rang twice as the first girl ignored the problem and didn't even bother to call me back), both girls I spoke with were totally inexperienced to deal with the situation and just kept on saying "I don't know" everytime I asked questions on what was going to be done. It turns out the problem is 100% their fault for not cancelling the automated texts to me - an error from their team but still no apology or solution. Totally shocking and still I am left in the dark with no resolution. When I asked to speak with a manager, that was also denied, telling me they would just say the same thing (which in this case was "I don't know"). Poor, rude, inexperienced, abrupt and no idea how such an incompetent business is still trading if this is the way they work.

Personally I think they should buck their ideas up I had a 40’ foot container which had a load of pallets that would have gone on a sprinter van which took over 90 minutes to tip if you had a full 40’ with handball load on it they would take all day…Not happy

Warehouse staff have attitude
Like to cause issues leave the place less safe health and safety would have a nightmare check toilets taps running all the time because they like a bill for the company..sad half the world needs water and staff so wasteful! Shameful disgraceful attitude

Poor customer service, over 1 hour on hold today, to be told they can’t help with an error on their system.

Very nice staff, they unloaded quick my truck!

Been a temporary employee for just over a week. Brilliant group of people to work with. No pressure from staff to get the job done. Couldn't ask for a happier place to work.