One of the handles on my Evora suitcase had started to come away. The product came with a 10 year guarantee. I spoke to CS who requested a photo of damage and within 2 days a replacement suitcase had arrived. Excellent customer service and hassle-free
Martin Older
Nice friendly staff its a pleasure making a delivery here
M B
My order arrived within two days, speedy service. Holdall seems to be of good quality and as described on the company website. Good range of products for the traveler. I chose a holdall to accommodate a foldable walking seat 34 inches long. Works very well.
Bluefish Digital
There is no option to left zero rating, otherwise I would have given this. I placed the order 3 weeks ago and supposed to receive it in 5 days. When I enquired after a week then they notified me that the item has been damaged and will redeliver again. I never received the item and had to made the refund request. I ordered a luggage and needed it before I travelled away but due to their poor and very bad service I had to buy another one from a shop paying the high price.
Peter Butterfield
Excellent customer service! Had an issue with the case after 3 years (these things happen) and within 2 emails and 48hrs later, I have received a replacement hassle free. Well done Karabar for putting the customer first.
M. R.
I get a defective suitcase from them. They make me pay the expensive return postage. They receive the item. I never get the refund!
Luke Gregory
My order when missing in the post, but Karabar's customer services sorted out the problem quickly with no fuss what so ever. Thank you.
Jodie carlton1 year ago
Nightmare experience for me. Nice polite e-mail sent to me but didn't solve the issue that I didn't receive my package on the date I had requested. The company use DPD for delivery which is the worst company ever and have no regard for your orders.
