Ilkeston Joinery Ltd
UNIT 3, Greens Court, Manners Industrial Estate, Ilkeston DE7 8EF, United Kingdom
4.6
9 reviews
8 comments
XMHJ+3R Ilkeston, United Kingdom
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Monday: 7–17
Tuesday: 7–17
Wedneasday: 7–17
Thursday: 7–17
Friday: 7–17
Saturday: 9–12
Sunday: Close
Tuesday: 7–17
Wedneasday: 7–17
Thursday: 7–17
Friday: 7–17
Saturday: 9–12
Sunday: Close
Just waiting for final Varnishing to finish it off.
But definately would Reccomend them.
The standard of work was good enough but no better than that of other companies. The real issue is with this companies organisation and aftercare. I had needed a FENSA certificate in order to show the work had been carried out following the correct standards and had the industry standard certification. It was at that point I found out the company was not FENSA registered. At no point was I advised of this, and I would certainly not have proceeded with this company had I known of this.
After weeks of calling and chasing Nick Knoxon I eventually got an email from Coral (deals with the admin side) to say a certificate could be provided via another company that was FENSA registered. I’m not involved in the industry but it seems suspect to me that another company can provide a FENSA certificate for work they didn’t do themselves. I was told by Ilkeston Joinery it would cost me almost £100.00 for this. As I had already paid £7,500 for 2 windows and a front door to be fitted I refused to pay this. The owner, Mark, told me that he would waive the £100.00 and would sort the certificate out. Almost 2 months down the line this has not been done and I have today been told that they haven’t even applied for the FENSA certificate. This is the opposite of what the owner Mark had told me, which was that he had sorted it and it would take a few weeks to register on the FENSA site.
I have been lied to by the owner of this company and treated poorly after parting with the £7,500 I paid them. There is zero aftercare and they are just bothered about getting paid and don’t want any involvement with anything else relating to the works that have been done.
Mark was great, easy to talk to, knew what I needed; all the staff were polite and informative. In all, really helpful, great service, highly recommended. Now, I need a wooden arched door made...