TB Davies (Cardiff) Ltd

Although I have used the ladders yet I felt I had to write and thank Ben from customer services for his assistance. I ordered my ladders thro Tesco Direct and the was a hiccup with delivery. Ben called back when promised, kept me informed and sorted the problem, which was very much in my favour. Thank you Ben and all staff at Ladders direct, my ladders were delivered this morning as arranged. Your customer service was excellant.

Would just like to thank all staff at T B Davies. I was searching for days online for parts for my staircase with no joy. The staff found exactly the parts I needed and organised them to be delivered from Italy and received parts within 2 weeks. Great service and thanks.

Great place, bought a loft ladder for a job we are currently on, staff member on the trade counter very helpful and knowledgeable, sold me the ladder as per needs, with no pushy sales tactics!

TBD LIGHT DUTY SCAFFOLD TOWER and TBD LIGHT DUTY ext pack Tower
THE 1st OF May 2019 I ordered the two Items . the 2nd they has been delivered , the driver that the company have hired , delivered them and rushed away .

Checked them later on , I saw the TBD LIGHT DUTY SCAFFOLD TOWER was severely damaged . I took photos and called the Help Number that at this time was answered by Claire .
She was very polite and advise me to check the Item next time
BEFORE THE DRIVER GO AWAY .
She asked me to send over an email with photos and she promised to send me over the right ladder the very next day.
So,
The day after I received a new and perfect TBD LIGHT DUTY SCAFFOLD TOWER, The driver was another one , very kind and very polite .
I'm very happy with the service and checked it , I think that is really worth the price . Excellent service . Thanks Claire

I ordered a loft ladder from Zorro on line, by chance I spotted a few bad reviews after purchase so I called TB Davies and spoke to a very help full chap who explained the driver would wait 10 minutes whilst I inspected the ladder and they had a very low percentage of defects, I should have realised its a ladder so the defects should be zero?
Had to wait in all day for delivery as you are only given an 11 hour slot from 7AM to 6PM! You only find this after you have paid?
Box looked battered as if it had been around the world.
I was told to inspect it before the driver left he wouldn't wait.
Opened it to find the ladder was still shrink wrapped but one of the rungs had a big split in it where it was screwed together leaving sharp edge that would stick in to you when using it.
So from my experience I wouldn't use them as the quality is so poor.

Over seven days, I ordered 2 items (V stand-off & Roof extension). Both times I needed to speak to company & explain my requirements. Clare & Jackie (excuse spellings) dealt with my issue professionally & expediently on both occasions. I am delighted to see a British (Welsh) company retaining such high standards to their customers. I have no hesitation in recommending them.

Ordered a 3 stage 3 metre ladder last week which was estimated for delivery on the 19th later updated to the 15th It arrived today Set it up against my building with plenty left over Well done you and Amazon

Phoned T B Davies for some advice on purchasing a ladder, followed up with further calls and messages .
Each time my questions were answered and advice given re ladder length etc.
Claire who advised me was very knowledgeable and helpful in my decision making.
I eventually made a purchase and to my surprise found that it was cheaper than other avenues of purchasing.
Excellent customer service throughout and have no qualms in suggesting you use this long established U K company .