Road Star Ltd

I advise you to read this review to the end before using there services.

I received the worst service and customer care in my life from this place. I have never felt so offended before. Here is why:

The first time I went to see them to fix my suspension, I dropped the car at 7:45 and went to work by the bus, came back before 17:00 and they said they haven't fixed it because the wrong part was dilevred. So I left my car with them whole day for nothing.

In a different occasion, I had an oil leak from the engine, I went there and they diagnosed it as rocker cover gasket needs changing which they immediately ordered from and I was told it will take few days to dilevre the part. Now, few days past and I called them, they confirmed the rocker cover gasket is dilevred and waiting for me. Next, day I dropped the car at 7:45 and left to work by the bus, came back to collect it and they said again the wrong part was dilevred.

Here is the best part.. After another few days when the part is dilevred, I dropped the call and I said to them I will try to collect the car before you shut at 17:00 or otherwise tomorrow.
I managed to get out of work and I got to the garage to collect the car at 16:50 and I was surprised to find they are closing the garage and the guy driving out with his car, he stopped when he saw me and said to me we already closed we can't open again, come tomorrow to pay and collect the car because he has to rush to see his family. I stood there and I was shocked and never felt the same before. The next morning I went to collect the car, he apologised but he didn't look sorry and he said to me I am the business owner I close the garage anytime I want.

Also something to notes, every time I asked about the prices of parts I was given different prices.

I don’t advise anyone use this garage as the customer care is the worst I have ever seen. Its up to you, you can try them.

Avoid!!
Had work done in August 2019 on my resistor fan on my Ford Fiesta. It went again in Dec, when I phoned up to ask the owner if he could have a look and correct the work done, he was very rude on the phone and said I would be charged to have it looked at and then for the work.

The AA took me to this garage, because their diagnostics were inconclusive. They suspected it was something electric and inexpensive. The Roadstar Mechanics claimed the turbine needed to be changed and gave me a quote for £1,178. When my husband went to collect the car they had Charged another £200 on unauthorised and irrelevant works!

One week later the car was off the road again with the same indications!

I have been to 2 independent garages and all believe there has never been a faulty turbine to the best of their understanding, according to the diagnostics reports and the repete indications. Also they all agree the extreme charges are not justified even if that was the case!

To the question if it was a turbine fault to begin with, the Roadstar mechanic replied the AA told them and they did not check the turbine when it was taken out of the car. There was also a racist comment.

The AA denies in writing citing there had been multiple faults in their diagnostics report, turbine fault was NOT one of them.

I am considering taking this to the court.

Read down all their terrible reviews saying they are scammers.
Absolutely will rip you off twise the price of kick fit next door for exact same thing,

They can't even change a head light lamp, 2 times and still no head light does not work useless.

Go next door to Kwik-Fit you will not get ripped,

Even once my car was completed they refused to give it to me just to annoy me.

Very efficient and quick regarding my MOT Will definitely return to have my car serviced.

1 star is to many for how this Garage conduct themselves,

0/10 for communication
0/10 for professionalism
0/10 for customer service skills
0/10 for listening skills

I cannot express how poor this garage is owned and run. Absolutely no communication from the “manager” (Jon) the actual mechanics that work here probably deserve a medal for putting up with poor management and having to deal with dissatisfied customers, I get the impression that I am not alone in my problems I won’t have been the first person to be messed about and I’m sure I won’t be the last. If you do have to use this garage I wish you the best of luck and hope you have a better experience

I am completely let down arranged over the phone when in I arrived at agreed time and was told no the appointment was an hour before even though I confirmed and wrote it down I had to drive around today for an mot. When arrived on agreed time, the owner told me there was a mistake with his office and he can't do anything about it because he is fully booked. Did not seem to care with a smirk on his face. absolutely disappointed do not recommend this company at all.

Complete let down and no care🤧 I have booked an appointment few weeks in advance for an MOT. When arrived on agreed time, the owner told me there was a mistake with his office and he can't do anything about it because he is fully booked. Did not seem to care about it at all. Did not even try to sort it out knowing that my MOT expires within next few days. Really stressful experience..I am a teacher and booked it for my half term. And due to the short notice there we no spaces elsewhere... Thankfully, KwikFit next door were willing to keep my car for the day and see if they get any cancellations to do it for me. And it got resolved eventually. Completely unnecessary stress and hustle. Would never recommend this place to anyone.