B & R Garages

I had a problem with a split exhaust. AA turned out and made a temporary repair. I attended the BMW dealer who sold me the car and they wanted £150 up front to diagnose the fact I had a split in my exhaust. Then the cost of a new exhaust plus vat and labour. Over £1200. I visited B and R on the advice of a BMW Salesman. This was new years eve and I didn't have much hope. The team were very sympathetic to my predicament, even though it was new years eve they were happy to examine straight away which they did. They told me the exhaust was repairable and they would do it straight away. 3 hours later u got a call and the car was repaired. I cannot praise these guys enough, they put themselves out and produced a great repair. The price was very competitive at almost a sixth of what BMW wanted and only a few pounds over the inspection charge they wanted. I would not hesitate to return here and absolutely recommend them to any BMW owner who is tired of being ripped off by a dealership. Great job lads and many thanks.

DO NOT USE - CON ARTISTS
They have been allegedly servicing my car for 6 years, about 46k miles done over that period, with expensive invoices every time. They informed me today that I need my spark plugs changed as that is my cold start issue. When questioned they have never in those years changed the plugs - even though good practice is 10k miles ( B & R recommend 30 k miles is what BMW advise - yet 46k miles they still haven’t replaced them). Yet are happy to try and charge for them to be replaced as a separate problem. They have also only changed the oil filter once and never done a fuel filter.
They then tried to say that it is the fuel causing the problem, the car has never been run on standard fuel and I only ever use top quality fuel.
They have previously tried to change me £700+ to fix the door handle - a local garage took it apart and oiled the mechanical bits and for £60 it was fixed and never since had a problem.

They are con artists and dreadful mechanics.
DO NOT USE THIS GARAGE.

DO NOT USE - Horrible service and attitude of owner and price kept increasing without agreement
I went to this garage to get my heating matrix changed. After getting a few quotes I chose to go with B & R Garages. They weren't the cheapest but were local and had been recommended by another garage.
Initially they were friendly and helpful, they gave me a final price inclusive of VAT, told me the job would take 2-days and could fit me in the following Monday.
I dropped the car off on the following Monday morning and told them (on the phone upon booking and in person) that I would need the car back by 5pm on the Wednesday - giving them an additional day in case of any issues.
They did have an issue with supply of parts and I was informed of this, but Tony reiterated that 5pm on the Wednesday wouldn't be a problem.
I called the garage on the Wednesday lunch time to check 5pm would still be ok and the mechanic, working on the car, said this was still fine.
I arrived to collect the car at 4.50pm, to then be told that the car wasn't ready and would take another 30 minutes or so.
Annoyed, I waited and Tony said that we could sort out the bill. Upon issue of the bill, the price had increased by £80+vat. I asked why I hadn't been informed and Tony said he had quoted for "best case" and not for refilling the gas (?!). Tony was adamant that this was the only change to the price.
As I was late for my appointment, I paid the bill and left. I then re-checked the bill and realised I had been charged an additional £13.19 for no reason.
I re-visited the garage to discuss this with Tony and his attitude and customer service skills were disgusting. Nothing was his fault at all - in fact mine because I was late for my appointment. I asked if he was willing to lose a customer for £13.19 and he said yes - it wasn't his fault.
He was horrible and I would advise nobody use this garage - your price will increase and you won't get your car back in the time guaranteed.

Thank you Chris, Tony and the rest of the B & R staff. These guys are BMW experts and know their stuff. They kept me well informed throughout the repairs and were very accommodating with squeezing me in at short notice. I would certainly return here and would recommend their services to all BMW owners in the Cardiff area. Amazing service. Cheers.

Great workmanship, reasonable prices, and most importantly trustworthy.

After mixed experiences with a few different garages around South Wales, I wouldn't trust anyone else with my car.

I was recommended B&R by a local garage who could not do the repairs on my BMW. The service received was excellent, great communication, super job done and at a fraction of the cost of the BMW main dealerships.
Highly recommend B&R and will definitely use them again.

You never want to take your car to the garage, but when you do, you want them to be honest and explain what is what. This is exactly what this garage does. Certainly recommend using this place, and if for whatever reason I need anything in the future, I'll be sure to go here!

Worst garage we have ever used. Put a new engine in our car when it wasn't needed and charged an absolute fortune even though the quote originally (no mention of needing an engine at that point) was low. Took weeks to get our car back. Totally ignored our phone calls. The person on reception was rude and did you a favour talking to you. Do not use this garage unless you wish to be ripped off big time.