Shelley Manor Medical Centre

After my wife waiting 1 hour to be see by GP, they canceled and told her to coming in another day because the doctor is busy, she asked for day off for medical problem, now she have to waist another day for their incompetence. We move here from another bad surgery but is looks to be much worse than previous. I am going to find other new surgery.

Always found the staff from receptionists through to GPs really helpful, understanding and competent. And their use of e-consults and messaging for follow up really good to keep informed/when appointments not available.

Doctors and nurses are great, only issue I have is trying to make an appointment over the phone (long queue times) and waiting times for appointments. Most my experiences have been good and would recommend. They have an E-consult option on their website and I’ve found this generally quicker to use for small issues as doctors get back to you quickly and if need be book you in ASAP for an appointment that day.

I am very pleased with the care provided by the doctors and nurses at Shelley manor. I seem to be able to get appointments when needed especially for my children and personally have been taken seriously when very ill. A lot of the reception staff are also friendly and happy to help and don’t make you feel guilty for phoning. The online method of submitting a query/concern is easy to use and they are very responsive through this channel which is excellent.

I have belonged to this practice for 32 years. I have been happy with the service l have received.
When my GP retired after being my doctor for many years l felt a little anxious. But need not have worried, as all the doctors l have been kind, helpful and efficient.
The practice nurses have been caring and professional too.
Thank you Shelley Manor.

I can’t thank the Dr Savage and Tracey the nurse whom both gave my mum amazing care after she had a stroke, I felt they knew her and personally took time to help her. I was so impressed I’ve moved to now be registered at Shelley Manor - reception staff are great and from my own experience all the staff, doctors and nurses work really hard but still give you a personal service when attending the practice- thank you Sarah

Only give 1 star as can't post review! I've got covid I'm ahsmatic and receptionist told me she's unsure if I can get a new inhaler as I've not been issued one since December last year! I told her that's because I had to go private to get 1 in time! And you've provided me with Preventative inhalers since then!! But have to wait until tomorrow to see if doctor approves it!!! . Seriously!!

Generally very efficient and helpful.
Good that there’s a chemist in the same building.
The reception could do with a queueing system as there are two desks and people try to jump the queue.