OneWelbeck

Dr Banks and the team were amazing! They were kind, explained everything well, answered all my questions and really put me at easy throughout the whole process. The facility is very clean and seems to be well equipped. Staffs were friendly. I cannot recommened enough.

My daughter was seen today at short notice for a severe skin infection at OneWelbeck by Dr. Ellie Rashid. The service we received from the moment we arrived until we left was exceptional. The staff were all friendly, welcoming and truly professional. Dr.Rashid is an amazing consultant. She was thorough, very knowledgeable and truly caring. My daughter and I cannot thank Dr. Rashid enough for the treatment and compassion she received.

Professional, courteous and caring staff. The reception staff, nurses and doctors were all very attentive, explained everything in detail and made sure I was comfortable. Excellent service! Thank you Professor Tekkis and everyone else at OneWelbeck!

I've been very impressed by the care here. Dr Lisa Das is fantastic! She listened to my concerns, outlined what might be behind the issues, and walked me through next steps in such a thorough and caring way. By far the best experience I've had with a doctor since moving to the UK. The only downside is that the admin team requires chasing to get a response.

Professor Lightstone, Dr Khamis and the team were amazing!
They were warm wonderful and professional, my treatment was exceptional!
The whole team, all their staff are warm friendly and polite,
even the receptionist welcomed me every time I visited
I highly recommend your services

This was my second visit to Onewelbeck after being referred to see a dermatologist by an allergist. This review is solely about my second experience, and I would highly recommend Dr Chris Rutkowski at Onewelbeck if it’s allergy related treatment you’re looking for. Additionally, the staff I was greeted by at the desk both times were lovely and professional.

I have no problem with waiting in a health care setting, private or NHS, as it is vital patients get the time and treatment they need. I happily read my book for twenty minutes or so before Professor Setterfield called my name. There was no apology or acknowledgment of lateness, which irked me slightly as a simple "thank you for your patience" makes you and your time and money feel valued.

It was clear my medical history I had sent over in advance had been either not read or skimmed over as I had to try and recall everything I had specifically sent in advance regarding medication for all health issues.

When showing her my arms and face, she diagnosed the issue within thirty seconds with the answer that it had no cure and there was nothing she could do. Whilst I did get some further explanation that steroids would further damage the skin and laser is extremely expensive, and the best thing you can do is exfoliate, it felt like trying to draw blood from a stone in terms of sympathy and guidance as to what I could do on a basic, lifestyle level to physically control and emotionally cope with it. The main advice I received was I should "fake tan" because the reason the redness looked so severe was because of my pale skin. This is true, it logically would help, but when that’s the main takeaway from a consultation you paid over £200 for and a condition I explained fuels my depression and body dysmorphia (in that I often don’t leave the house because of it, or wear long sleeves and layers no matter the climate to cover it) you can’t help but feel somewhat offended and exploited. My appointment in my memory felt like probably just over ten minutes, but this shortness could just be how I recall it because of the lack of conversation and compassion.

I cried after leaving my appointment and felt very hopeless about it all. In an effort to nurse this, I went online that evening and reached out to other people with KP. I found myself invited into a group where people share advice as to how to they manage the condition. To my surprise, there was an abundance of information. From how diet can affect it, to taking lukewarm to cold showers, certain creams, vitamin deficiency… all backed up by their own dermatologist experience/advice with evidence of their gradual personal progress. Whilst this was as a relief as I can actually start to try things out to make even a small amount of positive change for
something that has reached the point of detrimentally dictating my life, it reinforced how hurt I was by my own experience earlier that day. I made a post sharing pictures of my condition and experience at the centre, paranoid I was "over-reacting" and the unanimous response was it was unacceptable, because there are things you can do and the "just accept and get on with it" attitude is not only insensitive, it’s wrong.

I understand professionals can have bad days and hope that’s all it was, but after deeply discussing it with friends and family - rational people whose opinions I value, I feel compelled to put this on record somewhere, somehow. By not doing so simply because I’m worried about offending the individual I paid to see, I actually diminish and dismiss how I was made to feel - even unintentionally - as a patient. Skin and health in general is so deeply personal, and I would expect better bedside manner anywhere but especially in a private health care setting where you are paying (a lot) to be treated with what should be respect and consideration.

Had a procedure here today with Dr Elika Kashef. I was very nervous but Dr Kashef was very friendly, reassuring and gentle. She was also very professional, informative and thorough. The procedure went smoothly and i was very happy with the service provided today.

Unprofessional and incompetent, patients are put at risk.
The patients who come from abroad for treatment, why?? If you are from the middle east go to Cleveland Clinic Abu Dhabi. If you from Europe there are so many better places to get treatment. And if you are a patient from the UK, go to the NHS. You think waiting times are bad at the NHS? Here also you have to wait for a month for an appointment and then they cancel on you last minute.