The Nelson Health Centre

Giving one star as can’t give none. Absolutely clueless receptionists, appointments constantly booked with the wrong nurse/doctor. You’re lucky if you get an appointment and if you try to raise that you’re unhappy or upset because of their incapability to get their work done nobody’s listens and you get talked over constantly. Might as well quit my job and spend my life here trying to get the most basic matters handled. Honestly so sooo dissapointed.

I was just dropping someone off and collecting them.

The car park is small and parking is free even though the signs say you have to pay.

Entrance is on street level with automatic doors and there are lifts to all floors.

There is a small cafe situated on the ground floor and the lady running it was friendly and helpful. The cafe was very clean.

I had complications arising from COVID and was seen, in person, on the same day, by a very thorough and caring GP. With lots in the news of how GPs do not want to see patients these days, I was very pleasantly surprised and would like to express my gratitude. A very good first experience with this practice.

We had an appointment for my mum today at Nelson Memory Clinic. Dr Niomi was extremely emphatic, great listener and provided some help on how we can support her going back. Thank you

Unfortunately it only takes one unfriendly, uninterested doctor to ruin it for the good ones. Didn't listen, didn't care and made me feel as though I was unimportant and had wasted her time.

The Nelsons is a health Centre with various specialist departments.
I went to the MSK department. The centre was quite maybe it was due to the time my appointment was.
I did not have to wait that long was in and out in no time.
The staff are excellent and helpful.
The centre very clean there is a large reception area leading to various departments.
There is a pharmacy and a costa coffee shop with a few tables and chairs.
Parking is available, car park fee applies.

Met one of the most arrogant and uncoordinated bunch of people here.
Went for an X-ray for my 12 year old as this was one of the centres listed on the form given by my gP.
Called ahead and confirmed that it's a walk in for a 12 yr old.
Upon arrival, The lady in reception said oh we don't do under 16. It's ur gps problem, they don't know. You did not speak to me so not my problem.
When asked where on their website it says that they don't do under 16, the response (and am not joking): 'we don't have to'!
The level of entitlement and arrogance!
Not sure if the person was just ignorant or having a bad day (there is no other underlying reason for such attitude).
After calling the number on their website again and being
transferred to 5 different people, was given an e mail address to send complaints and compliments - till they mistreat the next one.
Thank God this was a simple x ray only and hope no one has to ever go there.

Very friendly GP that spent enough time. Took a blood test after the appointment with no wait. Results were sent within 24 hours.