Oaks Park Medical Centre
17 Oakfield Rd, London SE20 8QA, United Kingdom
2.1
7 reviews
7 comments
CW7P+8P London, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
Then while there she asked about why she had not had a call back after a specialist appointment about her hearing. She told them that she had tried to ring but as the surgery was noisy she couldn't hear what the receptionist had said. The extremely ignorant receptionist said well you seen to be able to hear us ok today. And making snidely comments like can you hear me now.
This person is going to contact your surgery and make a complaint as it is disgusting to treat anyone like this. Deafness and age are both protected characteristics, so you are obligated to train your staff to a better level.
The fact that over a month on you haven't responded also shows that you don;t actually care. Shame on you. Your patients deserve much better.