Oak Tree Medical Centre

This is by far the worst GP practice I have been to and they should be reported. Called to book an appointment to have dressing changed for a surgery wound where after surgery I was advised to go to my GP to have it changed daily and was advised they are fully booked till the end of October. What a complete joke that they have nothing in place to cater for this even if it being a GP does this rather than the nurse.

I wouldn't even give it 1 star! The receptionist ignore you, they don't care how long your in a line don't even acknowledge you! How are all GP receptionist the same breed! RUDE!! You can be the first customer of the day 99.9% they would say "NO APPOINTMENTS" and pretend to look busy. I'm going to find a way to report this centre and show them all these reviews.

The worst GP practice!
You have to wait 45 minutes or 1 hour to get hold of a receptionist and then they tell you there is no appointment. The receptionist are very rude, except one receptionist named Shanaz. Whenever she answers the phone my issues get solved quickly. She goes out of her way to help you every time.

I've been registered for 3 months and haven't gotten to a doctor or nurse yet. because I can't make an appointment!!! because no one picks up the phone and hangs up immediately. when I went to them personally to ask for an appointment, I also did not get it because the receptionist said that only the visit can be made by phone!

The receptionists here are the rudest I’ve ever come across. Are they even trained in dealing with the public?! The girl I had to speak to this morning was virtually mono syllabic! Every word she spoke was an effort. No smile, no acknowledgement I was even there let alone help to make an appointment or see anyone. I subsequently dealt with the office manager Sati who is lovely and cannot do enough to help. But please, please sort out your receptionists!

The worst GP practice around the area.
You never get appointment the receptionist are very very rude. All of the time their doctors are unavailable.
I want to change my surgery but most of them have same bad reviews.
This surgery was awful before Covid and now the most awful thing you have never get appointment or checked by doctor either end up in A&E or deal with your pain and stuff.
One star because there is no less option.

This GP surgery is terrible. It is the worse. I don't even want to give it one star.
The receptionists always look miserable (is it bad management or work environment or both). You can't get an appointment even when you call at 10secs to 8am. I called today and pressed one the pine is engaged and keeps cutting off. I called 11 times since 8am and now it's 8.13. They don't like you booking appointments in advance.
My advice to you if you move to the area and have a good go in another area, even if they are two hours away from you, don't change to this GP.
Dr Akpabio is a very rude doctor aswell. Always make your complaints to the correct department. I've had to complain about this GP before. Also if you have requested a referral and they refuse ask them to record their refusal on your file and just know if the request has anything to do with finance for a procedure it is the CCG for the GP that approves financial requests for procedures and not the GP as I found out after he refused a procedure for me.

It was bad when I joint 6 years ago. But it’s improved a lot and they are always very helpful. And my needs are always met. Very good surgery best I’ve had in a long time.