Dr. Poolo's Surgery - Rush Green Medical Centre

I’ve never had anything but good service from Dr. poolo’s surgery.
Had a blood test today and flu jab yesterday with no issues whatsoever.
It would be much better I think, if Blood Tests were carried out locally at the surgeries instead of at large health centres or private clinics, as generally the waiting times would be much reduced and and in a better environment.
If the facilities are in place at a local surgery, then I believe they should be used first.
GB

since I've been at gp this has never helped me. The last time I was pregnant I had heavy bleeding and Dr pollo said that everything was ok laughing, on the 2nd day I had surgery for an extra uterine pregnancy in an advanced situation. Another problem with my 2 year old girl with problems at the age of 1 year course eating etc and so laugh at me has nothing baby, I saw that it's ok and taking me to want private.

I have been with this surgery for 21yrs. The doctors here are very caring and always do their best for me. This is definitely hands down the best doctor I've had and I have been registered with a few due to moving. This medical centre undertakes minor surgery and also has a ear nose throat clinic. I recently had an issue with bleeding and at my age shouldn't happen. My GP put me in tablets which initially seemed to work after a few weeks I started bleeding heavily. I called the surgery for an emergency appointment which was given to me under the circumstances and immediately my GP seemed to know there was something wrong. My GP had already sent me to the hospital for tests, he turned around and said to me that he was sending me back to be retested as there is clearly something that needs checking. Thank goodness for a GP who is thorough as I had growths and left could of turned cancerous.

My mum is allergic to penicillin and doctor REMY prescribed her amoxicillin which could have killed her! Useless doctor.

Replying to your comment, either way when I call up, the guy on the phone is very rude.

Sadly have to say that the man at the front desk is very difficult to speak with , never have smile on his face always looks like he is there for punishment , hardly know what is going on , never give clear information and treat like an air . I feel much more worse then my actual feeling when I go there to see him . I really miss the 2 lovely lady's who worked there before pandemic . I can understand NHS is busy but it would be nice to have a feeling of someone care and have sympathy when you need a help , this is not free care, we have to pay a lot for it .

I was part of 5 elms and that was one of the worst doctors surgeries ever. Since joining the staff have been nothing but fantastic very easy to deal with. I've had a few cancelled appointments but that's been due to the polio outbreak so my baby's appointments been pushed back but otherwise it's been amazing

Disappointing healthcare support, especially with a newborn baby. Had our 8 week check and the receptionist did not even book this in for both myself (mother) and baby. When seeing the nurse she had to call Dr Poolo to do the examination which was rushed. I was unable to ask any questions about concerns I had for my baby, but when asking one simple question Dr Poolo said to go to A&E or call the health visitor. Very negative attitude especially when you expect your GP to support you. It feels all staff members are not happy with their jobs and I would expect them to be passionate about what they do and care for their patients. Definitely not a positive experience at this GP. Dr Poolo even said to me if I am not happy then change GP or just make a complaint in an aggressive mannerism.

Absolutely appalling service. Had to call the police to the surgery due to DR poolos abusive conduct in which I have on video as I had to record for my safety after previous interactions with this awful human being. After seeing the evidence the police advised me to seek advice as they believed I had a claim for medical negligence as they said they have a duty of care like themselves and what I was going through was completely unacceptable and apologised on their behalf. I’ve been through hell and back over the past 6 years. Nobody should be treated this way so I advise everyone looking for a doctor in this area to steer clear as you will certainly not get the medical attention required which like myself could cause your condition to deteriorate