Warden Lodge Medical Practice

I have tried on three occasions in past week to get an urgent appointment. Very worried about something. I have had to take time off work to try and get seen and on each occasion told there is nothing left once you get through after half hour of holding. The receptionist was so rude and condescending. I am a nurse for the NHS and I know that if I spoke to a patient the way she has spoken I would be suspended. Shocking patient service. However I’m still left distressed and frustrated at not being able to get to see a doctor.

Would like to thank the whole practice for all their help over the last few weeks with both my children Susan St Clair went above and beyond my expectations and really went that extra mile for me. After 2 years of really struggling due to the pandemic it was such a relief to receive such a lovely welcome from the reception staff to Susan. Thank you for making my children feel better and for putting me at ease thank you Susan for your professionalism and kindness it truly means a lot.

Been with the surgery more or less since it opened and never had a problem. Always found Maggie on reception to be really helpful and friendly. However after having a telephone consultation with Dr Rashid I’ll be moving doctors. Never been spoken to more condescendingly, due to this I hung up the phone as I wasn’t prepared to speak to someone with such an attitude to get another call to say he was ‘now irritated’ because I’d ended the call. The issue hasn’t been solved in any way shape or form either and was clearly not even going to attempt to before the first call was ended. Read through reviews to find I’m not the only one that’s had issues with him.

Visited the Warden Lodge Medical Practice to rectify an ongoing issue with them. Sign says 'Wear a Face Mask' So exactly what l did, only to be told by some big ole woman 'Take your Face Mask off Now' No Hello, No Please, No Thank You, No Politeness shown, and she insists on interrupting you all the time. A very rude woman with no manners, and an arrogant demeanour about her. Think it would be easier talking to a rottweiler than her. Horrible woman, she showed no empathy, and didn't care at all. I see other people have had the same treatment as me, awful. They should Practise their non existent customer skills, l suggest start by being polite, instead of Rude.

Rude on the phone rude on the front desk, abrupt ignorant and treat you like “why are you bothering us” going to the doctor isn’t a matter of choice for us, we go there because we need help and advice, it should not be an off putting experience and to be treated with contempt by an unqualified receptionist is very very frustrating. To the point where have to bite your own tongue to not react to the utter rudeness and elitist attitude.

Unfortunately I have had to contact my GP on a few occasions recently, but am usually fit and well. I am usually able to get an appointment when needed and have found the receptionists to be very helpful.

I had put an admin request in online requesting a letter for my workplace, and received a telephone call from Dr Rashid. He was very unhelpful, rude and abrupt to say the least. He spoke over me and questioned why this was required. I have requested with the reception team he is not to contact me again in future & will be avoiding booking any further consultations with him.

I have since seen another GP regarding a separate issue and he was very helpful.

I can see others have had similar issues and I hope this can be resolved promptly.

Some of the staff are rude, and I felt some of them were racist, they think they are much higher than Doctors,
Not answering the phone, I was in Gp at 9 am, phoned Gp from there, see the phone is busy. I was looking how come is busy she doesn't speak on the phone, the went closer I saw she put the landline phone head on the table.

Not even 1 star worth
Disgraceful
My 19 year old daughter has seen a nurse twice and the gp once and they keep telling her to come back if problem continues
They can’t even be bothered to refer her to the clinic across the road to have an ultrasound
Her problem is getting more severe and all they could say is have a STD test done 😡
I had to make an appointment with a private clinic and pay a huge amount
OBVIOUSLY my daughter will register with a different practice
Hopefully more caring and willing l