The Grey Road Surgery

Moved from US back to UK, needed a new GP. This surgery were very professional in processing everything and made the whole experience effortless. The booking system has a long way to go to be effective but it is certainly a good start. The apps the surgery uses are really good and so easy to setup and access. Reception staff, security and doctors have all been amazing so far in my experience. Given the pressure the NHS is under they are handling everything very professionally. Thank you all.

The worst GP every, i was told that i have a bad kidney infection and was given the strongest antibiotic . After 3 days with no improvement and a lot of side effects i have called them again , and was told that i am totally healty (still in do much pain ) . I was treated incorectlly which have had destroyed my stomatch and my mental health as i feel Like i was pranked by my GP about my own health,this is do unfair .

a constant problem to get through to the reception. it's very hard to make an appointment at the GP, nobody is answering the phone.

The most useless people. Never help with your problems in time,not even if you wait for weeks. Also the girls from reception very unprepared and from another planet.

The receptionist’s at this surgery ALL need sacking every single one of them, there is a theme running through everyone of there veins which is “how can I get this patient / customer off the phone as quickly as possible while offering the least amount of help I can or how can I pass the buck and give them a different number to phone so i don’t have to deal with it !!!
It’s an absolute DISGRACE, literally the most diabolical receptionist’s I’ve ever had the misfit to come into contact with under any circumstances.

Excellent staff, quick appointment and blood test results. I can't thank enough!

Is this surgery a joke? I have been trying to phone them for 2 days now and cant get through. I have phoned 111 and they said i need to urgently see them within 12 hours as my condition is getting worse but i feel like the reception just leave the phones on the hook all day. I would not reccomend this surgery as it is impossible to contact them. Also they do not accept appointments online.... joke

This surgery takes over 100 call attempts at 8am and still I cannot get through. When I do get through the dr waits for 1 key word, stops listening, and hands a tablet out for that. There is no real listening and they put outright lies on your medical records that they claim you say or wrote becausethey are innatentive or looking at you throughtheir own bias or judgementbased on that visit.
I hate them and have been told I do not have the option to change my dr or get a second opinion! On top of that the dr proudly informed me she no longer has to make the hypocritic oath! I looked it up and she is right. They can now happily do harm 🤬