Matson Lane Surgery

I never seen a GP receptionist like this GP surgery. When I was on holiday in Isle of Wight, my mum had a stroke and she was admitted in hospital there for five days. As we are away from home they discharged early and advised to consult GP here and take further treatment, so I temporarily registered here on last Wednesday as she visiting this country and not registered previously. When I tried to take appointment on Friday I was told she was not registered yet and they will complete the registration by Friday. But when I call today, they told they didn’t get time and it’s already one week now. I feel very bad and never seen irresponsible receptionist like this

Rubbish surgery! Advised them over a month ago my elderly mother of 90 was moving home. Gave them all the details. New address, new pharmacy. Was not advised to inform new pharmacy to contact them for repeat prescription. Therefore mum has had no meds. Receptionist tried to blame new pharmacy. Asked old pharmacy how did they know about mums prescription. They said they were informed by surgery originally t of her prescription and then to send a request every 4 weeks for a repeat. Over 10yrs ago. Never been a problem. Dr also changed mother's address back to old address as she was confused! After call out! Therefore antibiotics had old address on collection! Had to explain mother had just moved. Dr assured me there would be no problems with repeat prescription! Receptionist basically told me I didn't know what I was talking about! Oh and I as a hard working member of society! Pay their wages! Total sham!

Awful surgery! They have dumped the regular doctors in favour of locoms who dont have a clue about you or your medical problems so most of your appointment is spent explaining that last few years! It has taken me 3 days to get an answer on the phone, a referral was meant to be made but the locom didnt bother and regular medications are changed without any notice.

All other receptionists have been lovely and really helpful but the one today is the rudest person I've ever spoken to. Shouldn't be in a customer service job if you can't talk to people respectfully

Terrible surgery always on hold for an hour you can never get an appointment the receptionists couldn't get a job in McDonald's as there that useless. On hold for an hour and twenty minutes today honestly useless

How can I be caller number 1 for 50 minutes and once again there won’t be any appointments today 😡 I guess you are just watching the phone ring while having a coffee or something..

This doctors is the worse one i have ever been to! You can never get through, the receptionists are extremely rude and act like they have a medical degree. Avoid and go down the rod instead or use a chemist as its alot quicker

Edit - 5 Years on, just as bad, place needs to be overhauled!

I have been caller number one for 58 minutes now the last time I called on the dot when they opened I was on the phone for 3 hours waiting they just waste your day ring them