Rawnsley Surgery

Been registered here for years and it's been a disgrace every time. Go in to sort a home appointment for my mum since she has just had a knee replacement and cant walk and needs an appointment in a weeks time, to he greeted by the most arrogant woman I've ever met in my life. Not sure on her name but the elderly woman at the desk with blonde/white hair, needs to go!!!! Trying to argue with me that my mum can walk when she really cant. She can barely get in and out the car and yet you still want her to go to the doctors despite the hospital stating it needs to be a home appointment!! The attitude of the woman stunk and frankly I had to leave before I got worked up myself. The other woman at the desk however was lovely although didnt talk to her much

Receptionists are rude and can’t wait to get you off the phone without listening to what the issues are. Also found the majority of doctors incompetent except for Sara. Glad I’ve moved away so I can change practice

receptionists are vile to you and really condescending and the doctors are even worse, they don't sort your problem, lie to you about whether they've done what you asked, lose important things like blood works, and treat you like an idiot. Extremely unhelpful in every way

This practice has been the best by far that my family have been too. The receptionists are so helpful and understanding and have always helped us when they can. Dr Hakim has gone above and beyond for my family if it wasn't for him we would of lost our little girl. The nurses and other doctors there always help to and nothing is ever to much. Again I cannot stress enough how much they have done for my family and fully recommend them.

I can’t fault this practice. They found my breast cancer in 2019, and have looked after me with any scares following that - including today when I got an appointment same day and was referred for an X-ray. That appointment is soon as well.
Thank you everyone

The major downfall to this surgery are the incompetent receptionists, not all of them I might add but a few in particular. Patients are already worried about their health during their gp appointments, they do not need to be made to feel worse by the rudeness of the people who are meant to make you feel welcome. Clearly in the wrong Job if you think it's acceptable to treat people like this!

Absolute shambles, for your own good do not register here.

Honestly feel like I'm running around in circles one of the receptionists cut me off the line and told me they had no information about my prescription, a few phonecalls to a specialst team later and mysteriously my paperwork was found and I can grab my prescription in an hour funny how things work great if you love chasing phonecalls