Ringland Medical Practice

Appointments can only be booked weeks in advance, emergency appointment you wait for hours and are limited to one subject even if you are suffering from more than one issue. The receptionist can be quite rude depending on which one you talk to. They can be lacking on following things up for people .

On Friday I called for a sicknote, I had a callback from the doc who wanted to see me, he ended up referring me to the hospital straight away, I was panicking about going so completely forgot about the sick note, as did he. I called this morning (monday) to ask if he had done it; nope, they took the correct number off me and said I'd get a callback, which yes that's fine as they got back to me pretty quick last week, fast forward to 4 o clock and still nothing, after several attempts I finally get back through and they said someone rang me at 5 to 12 on our old landline - that has been defunct for 5 years!!!!!! Despite being given the correct number. Had to give the correct number again and this particular Receptionist (michelle she said her name was) was rude and kept talking over me and rudely said that she cant guarantee the doc would call me today. I should have had this sick note on Friday, I'm now in my 11th day of sickness and ongoing for the foreseeable, and it seems I am being deliberately scuppered from being provided with a sick note. Is there a reason for this? Am I not allowed one? Why is this being done? I am guessing i won't receive a call back today and tomorrow will have to try yet again! So that I don't lose my job while being very unwell!!! Going out of my mind, anxiety attacks are at full force. I cannot believe this is actually happening. The level of incompetency is staggering

they tell you to call at 8:30 am for appointments and they don't answer they seem to block incoming calls i don't really understand the service.

I have to say the reception staff are so rude. They will openly gossip and have conversations loudly among each other meanwhile watching a queue of patients waiting for their attention. Last time I was there the receptionist was openly swearing to her colleague which was so unprofessional.

Also Michelle's attitude over the phone is completely unsympathetic and not what you would expect from someone working within the care / healthcare sector. If it wasn't for my GP who is great, I wouldn't hesitate in switching practice.

The telephone system leaves a lot to be desired, endless ringing and the lines are often engaged leaving vulnerable patients feeling helpless.

My partner rang up this morning in agony can't walk on her foot due to blisters being infected. She got 3 red lines travelling up her foot an they said we will call you back some time today. That was at 8.30 this morning. It's now 20 past 2 an still no phone call. Not like its important or anything

Great service today. Telephone call back and assessment by GP. Appointment this afternoon, full examination and explanation of treatment plan. Thank you.

Affter 62 timed try calls 2 days ago samebody answer and they told me doctor gonna ring me back,but didn't receive any calls same today after 116 times calls somebody answer and told me same thing but nobody didn't ring me back the worst surgery people working in reception but don't care don't answer phone ridiculous call 116 times and nobody give help

Terrible GP , they do not care about you at all, I tried to call them 320 times and no one picked up the phone, covid situations has been finished so there is no excuse about it anymore, I don't know what to do now as no one cares or answer me .