Priory Wellbeing Centre Canterbury

Priory Group should not be mentioned as a wellbeing place.

The staff working in the actual premises is wonderful, however the way the Group itself is handled is a catastrophe. I have been given wrong invoices, been asked to pay more money then I should have, last minutes cancelations, accidental double bookings, wrong hours and bad communication between Staff, Clients, the Group and Counsellors.
Priory Group, not specifically the Canterbury one, is very pricey which could be acceptable if the service was great. The Service is NOT. If you have the time to make sure to double check your invoices, your payments, change your appointments last minutes, then and only then the counsellors are fantastic people and worth it.

My counsellor was amazing, my experience with Priory was not.

I went in here last week and gave quite sensitive information to the receptionist, as is the nature of the service they're offering. She said I would get a call back in the next day or so, I never did. I find that unprofessional. I can only speculate that maybe they thought I couldn't afford it, but that's not always an obvious judgement call, or actually appropriate. You can't always tell someone's circumstances from appearances and a company offering these sort of services shouldn't really be judging like that anyway. I'd suggest, if you need help, to try other services first if you can. Some free services, like Humankind, were a world away in terms of professionalism, affording the client the dignity they deserve and compassion.

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