Surrey Hire

Warning do not use this company:
I contacted Surrey motorhome hire for a cheaper and better deal than going through the big companies for my 1 week holiday in England and I wanted to support the locals.
I thought I found a really good deal with Surrey motorhome rental but this was not the case!
When me and my partner arrived to collect the motorhome we were told that we had to pay 1000 pound in deposit and 40 pound for bedding even with the email correspondence had said this was already included in the total price (you should always read the fine print).
We had to stay in the parked up motorhome for 1 night whilst the owner (Warren) waited on the insurance company to open and for him to ask questions that should already have been organised.
They went back and forth with the insurance company and after 24hrs waiting on a decision, we were denied the rental due to a “technical error”.

Now to the worst part:
1. We were charged 100 pounds as we had to stay in the motorhome overnight (parked up outside their house) whilst they spoke with the insurer,
2. we were left to fend for ourselves in the middle of an unknown country with no idea where to go and no offer to drive us to a train station or back to the airport,
3. They did not offer us any compensation or apology for wasting 2 days on our holiday waiting on them to get a response from the insurance company but instead charged us 100 pounds for their unorganised stuff up!!!

I am so angry and disappointed on how someone can ruin our holiday so bad and charge us for it.
Please use another company for your motorhome rental!!

If there were more stars. This company would be worth it. From the Initial enquiry to handing (reluctantly) back the vehicle the service and Communication was outstanding. Hope to hire again.