Vinoteca Farringdon
7 St John St, London EC1M 4AA, United Kingdom
4.4
352 reviews
8 comments
GVCX+26 London, United Kingdom
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Monday: 12–23
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Friday: 12–23
Saturday: 12–23
Sunday: Close
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Friday: 12–23
Saturday: 12–23
Sunday: Close
There's good wine pairings with every course and, as you'd expect, a huge wine menu. If you don't have half an hour to peruse it, there's a more succinct wine menu on the reverse of the food menu.
The steak was superb and the thick cut chips just perfectly fried off. Also had the risotto with roasted squash, both dishes were great, served promptly and wine selections were spot on.
The food was very nice, I had a steak and was amazing. Unfortunately I didn't like that there were so many chips on my plate, I wish there were more greens, or vegetables instead of so many chips.
The horseradish sauce with the dish was very tasty.
I finished my meal with the Moscatel de Setubal and truffles and it was amazing, I would definitely recommend it.
I was very happy with the meal, and the full team enjoyed the restaurant also. Great and quick service. Will definitely return.
Now for the disappointing part we had some friends joining at 10:30 who without knowing the place was closing at 11 ordered a bottle of wine and a cheese board. Then at 10:40 a waitress came for last orders when I ordered I large glass of wine which came at 10:45. A minute later a short waitress brought the receipt and at 10:50 she came with the card machine to get paid when we asked for more time and she replied with a rude attitude that we need to leave in ten minutes. This happened again when she came back five minutes later she rudely again told us we need to leave at 11.
Never have I been told to leave a place 5 minutes after getting the last order so we requested to speak to the manager who was a blond lady who came and told us again with an attitude that we came late and we should have known that the place closes at 11 and it’s our fault we came this late. I tried to explain to her that if waiters come for last orders they should allow at least 30 minutes for people to finish their drinks and in this whole time we were met with an extremely unprofessional attitude of this was our fault we can do you a favour by giving you another 15 minutes but you need to leave. Eventually the manager tried to remedy the situation by giving us a discount.
As I explained to the manager, when a client provides feedback at the very least you need to listen. If you disagree you can say you will take it into consideration and leave. The role of a waiter let alone a manager is not just to move plates around but to make sure customers feel heard and respected and tense situations are handled professionally. I understand we are human and we are doing the best we can but being polite and showing respect when someone is voicing their dissatisfaction is the bare minimum. Even if we were completely in the wrong giving us attitude and being disrespectful really doesn’t help.
Very rarely I write reviews let alone bad but I wanted to make sure the message comes across. Please do better and train your staff because before our night was ruined we really wanted to come back as we enjoyed the place a lot.
We had an enjoyable Xmas party at the private room