I had a really good experience here. At first my code to watch a film was not working on the web and I called up Cineworld Enfield and spoke with a very helpful employee who helped ensure I was using the website correctly. It was also such a gorgeous place full of colour and life and being the first time I have visited a cinema since the pandemic I was very pleased and felt super welcome I will definitely be coming again+free car park!!!!!!
Sam Smith1 year ago
Went on a whim to watch a 4DX film. Ordered online all good.
I get there and there are two people working the kiosk. One person in front of me. This took 10 minutes of queuing. Really slow service followed by giving the customer the wrong change. (For bottled drinks and pop corn) He then sneezed into his hands and didn't sanitise. Post COVID this is a problem for me. Anyway he gets to me and I order a small wine and a mixed pop corn. Still no sanitizing. He checks which film I'm watching it's 4DX so no wine allowed. Fine. (People next to me obviously knew about the wine thing as they managed to take in a large bottle 🤦🏼♀️) By this point I'm just annoyed after going from early to late in an empty cinema. I like the trailers. Just up sell me a coke or something. Nope nothing from this guy. So I just leave everything.
Get to the entrance. Check my ticket so I ask for my glasses. Have to open my phone again. When he just saw it. I'm Still annoyed so this annoys me more.
Get to the film. Which is great. 4DX maybe a bit too much throwing about and don't go with nice hair because you get lots of wind puffs in your hair which is quite fun. I also enjoyed the smells they throw out - nice ones. Cinema was also a nice temperature.
Overall online purchase is easy, film was good, building is nice. Staff need some serious training. I can see why it was empty. If you have the option to go to another one eg: Barnet everyman go there. Their customer service is always top notch.
Patricia ayari chaibi1 year ago
Over all a good experience. The majority of staff are friendly and the Starbucks team are excellent. Let down by the lift regularly being out of action and the ground floor disabled toilet has been out of action for atleast a month, which has a real impact when the lift can't be used to access facilities on 2nd or 3rd floor.
Christine Persaud1 year ago
I have been a patron of cineworld for many years, however, it's nothing like it used to be. You can't knock the movie theatre itself but the atmosphere has changed dramatically. There are no longer seating capacity to wait until your movie starts. On this occasion, they were running late to start the movie as they were still cleaning. We had to stand and wait, and I observed elderly people standing around waiting too. This was discouraging for me. The system now is buy your tickets online, show up, get your food and straight in! No time for socialising as there's no room for it.
Tracey1 year ago
Had a fantastic day at Cineworld. We watched “Plane” What a Great Movie it was. Well worth watching. Staff were really helpful. 😊😊
Anivedh Paul John2 years ago
Awesome imax experience. Easy accessible theatre.
Samantha Rodgers2 years ago
This place is a disgrace. We are Unlimited Customers. We turned up, waited for ages to get our tickets checked by five members of staff who were just having a conversation and not paying us any attention. We eventually took our seats, waited for fifteen minutes and nothing was happening. The screen was -3 degrees, the air conditioning was still on and the film hadn’t started. I sent my husband to complain. When the staff turned up, they prioritised a couple who were not members and exchanged their tickets. My husband and I were left to wait for an additional 15 minutes and directed to call customer services. I asked to speak to the supervisor. The place should close down. It’s clear that the place has deteriorated beyond recognition. Avoid at all costs!
Laurentiu Chiriac2 years ago
Nice cinema just the staff for buying food on cinema hall is to slow. We spent around 20 minutes to buy the food. We did have just 2 customers before us but the guy at the till was so slow. If you want to buy food from there I suggest you to make sure you're well early enough to have time before the move starts.
I get there and there are two people working the kiosk. One person in front of me.
This took 10 minutes of queuing. Really slow service followed by giving the customer the wrong change. (For bottled drinks and pop corn)
He then sneezed into his hands and didn't sanitise. Post COVID this is a problem for me.
Anyway he gets to me and I order a small wine and a mixed pop corn. Still no sanitizing.
He checks which film I'm watching it's 4DX so no wine allowed. Fine. (People next to me obviously knew about the wine thing as they managed to take in a large bottle 🤦🏼♀️)
By this point I'm just annoyed after going from early to late in an empty cinema. I like the trailers. Just up sell me a coke or something. Nope nothing from this guy. So I just leave everything.
Get to the entrance. Check my ticket so I ask for my glasses. Have to open my phone again. When he just saw it. I'm Still annoyed so this annoys me more.
Get to the film. Which is great. 4DX maybe a bit too much throwing about and don't go with nice hair because you get lots of wind puffs in your hair which is quite fun. I also enjoyed the smells they throw out - nice ones.
Cinema was also a nice temperature.
Overall online purchase is easy, film was good, building is nice. Staff need some serious training. I can see why it was empty.
If you have the option to go to another one eg: Barnet everyman go there. Their customer service is always top notch.
Let down by the lift regularly being out of action and the ground floor disabled toilet has been out of action for atleast a month, which has a real impact when the lift can't be used to access facilities on 2nd or 3rd floor.