Vue

By far the worse Vue we have been to in the last three years. Smelt awful, seats are old and tacky, we watched an early show and it appeared to be messy from the night before.
Popcorn definitely wasn't fresh, again highly likely to be from the evening before, mostly soft.
Staff were polite and courteous, so no problem there.

Very disappointed.

1) The quality of the food was not very good. Didn’t taste nice, didn’t enjoy it.
2) The 3D movie was very bad quality, it made me want to watch it without the glasses.
3) Lights constantly kept turning on, kept having to warn staff. But when the movie ended and people were trying to exit, the lights did not turn back on. This was Screen 5.
4) Overall, it didn’t seem like anyone was monitoring us. Even random people clearly not having tickets for the movie were allowed to walk in 2 hours into the movie. Made us feel very unsafe as that is dangerous.

Its a mall and the tip floor is reserved for vue cinema. They have ticket counter from where one can get tickets on the spit and there are machines to collect online booked tickets as well. There are food counters to binge and the screen and cinema hall is quite huge. Overall experience i would say is kind of good.

If you have children, I strongly advise going somewhere else. This place had teenagers shouting, screaming, running around, constantly moving seats, playing music, ruining the whole experience.

To the point of it being ridiculous. Staff did nothing. I complained. Nothing.

I contacted their Head Office. Nothing. Rude emails back, essentially saying "tough luck", no offer of any making up.

It is wholly unsuitable as a cinema. You want safety and security when with your children. This does not offer that.

Find another cinema, any cinema, or stay home and rent from there. This was not worth it in any way, shape, or form.

Vue should be ashamed of how they operated that day, and also how their staff "followed up". A truly disgusting experience.

The air in the theatre is stuffy, you can barely breath in there. The screen is ultra small. The seats are old and dirty. The seats are too far away from the screen. It is light years away from anything good as cinema. Never again.

Excellent cinema experience. Clean and comfortable seats in screen 2. Friendly and helpful staff. Good food options - pricey but usual for cinema. Easily accessed from Finchley Road tube station

Honestly never again. Worst experience ever. I was in screen 7 back row. First of all the cinema room was really small which made me feel really claustrophobic. The 4 seats at the end were really close together. The two girls sitting next to us were vaping, talking and on their phone, ruined my whole experience. The food was worse Medium popcorn in a XS box outrages for the amount spent. Nachos cheese tasted really off. I’m used to odeon cinema even thought it’s more pricey it’s so worth it. Customer service at Vue was non existent when tried letting an employee know he was on his phone and didn’t seem to care

Cinema 9 was pretty quiet for our sitting. They didn't seem to have cleaned after the last film as there was popcorn and other food snacks on seats and the floor. Air conditioning seemed to ramp up half way through and it got quite chilly, people in front even put scarves on! Talk about wasting electricity ££ !! Otherwise, no issues, all was good.