Simon Long Removals Ltd - Gloucestershire

Simon Long removals were absolutely fantastic.
Nothing was too much trouble.
They were organised, polite ,helpful and made us feel very secure with our move.
All their staff from the office to the estimates and removal men offered a friendly very professional service.
Would highly recommend.

I can’t recommend Simon Long Removals highly enough. From my first contact for a quote to removal, storage and finally delivery of my possessions the whole team at Simon Long were fantastic. Quote was extremely competitive (almost £1000 cheaper than others in some cases - this was for a move to Scotland from Gloucester). The removals men turned up early and were done within 3 hours. My partner took delivery in Scotland and said the men were friendly and helpful. Again, they turned up on time, called my partner when they were an hour away to allow him time to leave work and get to the house. They were there maybe 2-2.5 hours. All our possessions were packed extremely well with no breakages or damage to anything. Thank you for a wonderful service.

Simon Long removals were in every sense of the word, amazing.

I contacted them on short notice for a house move less than two weeks in advance. This was to include packing of everything left in the house and it turns out it was a two day job.

I contacted them via email in the evening and recieved a reply approx 9am the next day.
The survey was quick but thorough, and the quote I received was very VERY competitive (and recieved the same day)

The day before completion 3 chaps arrived with a lorry and spent the day packing and loading 95% of the house and garage. The next day they came back and finished off the last few items, including dissassembling beds. This left us time to clean and sweep the house without stress.

They were on time each step of the way, including arriving at the new property ( also in Gloucester ) just after we did. Unloading was super efficient and they were done in just a few hours, including re-assembling anything they had taken apart (eg the bed)

Everyone I dealt with was professional, but also very down to earth and dare I say it, personable!
All packaging was provided and damage in transit consisted of one small cheap glass broken ..... absolutely trivial with the amount that was transported.
Also, even with all that was moved in there were no dents or scrapes in the new house at all.

I cannot recommend them enough. Simon Long removals made a very stressful move ... a LOT less stressful. Thank you to all involved, it was really appreciated!

Just make sure you put the kettle on for them! :)

First class service from the team (and a special thanks to Ben & Andy) for the recent 3 day load & move for me, including large pianos & other musical instruments which received special TLC treatment alongside all my other belongings. Also thanks to the rest of the team (7 in all) who stepped in at various times when needed. Great job. Could not have asked for more - a very happy customer - thank you! Barry

Hi. Ours was a strange but easy move. Empty our house and move it to storage containers. All new and empty. This lot were friendly but usless. All commonsense left at home. Since we were moving into a mobile home while our derelict new home was refurbished. We packed essentials into large white plastic containers, totally different from their nice brown cardboard boxes.
As you can guess these were not kept separate. Another example, please leave my computer, I'll take it, ok. They left the computer but packed the keyboard and mouse somewhere.
All in all frustrating. I have cursed there name a few times.
If you use them sit them down and use words preferably of one or two syllables.
Or find someone else.
Good luck on your future move.

SHOCKING customer service!! I called the office to discuss options to retrieve some of our belongings from the storage (after 22 months paying the company) and the removals administrator Hollie was extremely rude, patronising and unprofessional. In a very exacerbated way, she didn’t allow me to explain the full purpose of my call, talking on top of me and elevating the tone of her voice to finally put the phone down on me!
She decided on behalf of our insurance that the retrieval won’t be authorised and it’s a service they won’t provide to us. WHAT?!?!?!
I experienced a similar situation when I contacted this company the first time to understand the retrieval process. The person who answered the phone didn’t explain anything, ignored my request and finished the call abruptly. These employees needs some customer service training urgently or leave their jobs!

I have just been moved by Simon Long Ltd, they were recommended by friends who praised their professionalism and helpfulness. I was given a first class service from initial quote through to completion. Lovely people who know what they are doing and go out of their way to help. I would definitely use them again. Thank you!

Amazing service from start to finish. Friendly and professional the entire time which gave a stress free move. Good value and gave us confidence from the initial quote. They are clear on the costs from the start so no surprise fees or waiting costs on move day.