London Removals UK Ltd
372 Ealing Rd, Wembley HA0 1BH, United Kingdom
5
99 reviews
8 comments
GPQ2+27 Wembley, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–17
Sunday: 9–16
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–17
Sunday: 9–16
The initial process was quite thorough, Steve dealt with my inventory, we went through each room over the phone describing the items to be moved.
I received a quote promptly and Steve recommended 2 movers and a van for a day. He was able to suggest how many boxes/bags we’d have based on his experience which was helpful. The cost was on the higher end of the quotes I received but I went with London Removals due to their fab reviews and the process so far.
On moving day the team arrived bang on time and were keen to get started. They advised they had to take photos and send them to the office.
About 30 mins later I got a call from a man at the office demanding I pay more money in order to complete the job which would take longer than expected; apparently there were “a lot more items than I had stated during the inventory”. He started making claims that were either incorrect or that I had stated in my original inventory, eg: I had 20 frames (this wasn’t true) and an extra wardrobe (which I’d stated during the inventory process). He was being really forceful, saying I needed to pay £60-£80 more, bearing in mind I’d already paid £680 I refused and asked to speak to Steve. At this point he started back tracking and said I didn’t need to pay and couldn’t speak to Steve. It made an already very stressful day even worse, and seemed reminiscent of a scam.
The movers themselves were super professional, they worked really hard, they were quick but also very careful. They finished the job by 2pm, so despite there being “loads of extra items!” we didn’t need the full day that I’d paid for.
I’d recommend the company, but definitely suggest you email a copy of your inventory to ensure you don’t get the same shake down for additional money on moving day that we experienced.
We have been in for 6 days now and have unpacked almost every box or picture they packed with no breakages.
I would recommend them in a heartbeat, and I will say now that they were worth every single penny. They were excellent and we could not fault them.
On the day, the team were incredibly professional - the whole house was sheeted to protect the carpets, everything was carefully packed - clearly obvious as you heard members of the team advising one of the newer lads on how to correctly wrap and package items, to the unload at the end.
I can not recommend them enough, would not hesitate to use them again.
Thanks from Chris and his dear old mum.