Pickfords

Terrible movers.

Used Pickford's to move our belongings to New Zealand. Really bad customer service, lots of delays, surprise extra charges and breakages.

The worst part, they lost some of our things during the move and managed to wriggle out of taking any responsibility so the insurance won't pay out.

I don't know if other moving companies are any better, but I can't see how they could be much worse.

Avoid.

Bad bad bad. We luckily were able to figure out these guys were stuffing us around just before their ‘14 day no cancellation’ policy. No one replies, they seem to have no idea what they’re doing and they’ll just keep shifting the blame on to others. We tried a different company after this who have been wonderful. We still talk about how terrible Pickfords is a month after we last dealt with them. Unbelievable. Avoid

They hound you daily for payment but when they need to respond to a claim they disappear. Avoid this company! They are overpriced and unprofessional. Not only did the movers break a fixture in the house we were moving from but they put boxes in the wrong rooms despite being clearly marked, broke our bed and refused to put the furniture in the correct rooms. When one of their movers broke a fixture in our house, they told us their insurance would cover it. Actually the insurance won't and pickfords won't take responsibility for their own mistakes. We have been trying to get a response from Jade in Aylesford for over a month, she ignores emails and doesn't answer her phone, but she had no problem hounding me on a daily basis to make the overpriced payment. Look for other moving companies, we will never use pickfords again

PICKFORD IS HOLDING OUR GOODS RANSOM…

The Most Disgusting Company… PICKFORDS ARE HOLDING OUR GOODS RANSOM…

The most disgusting company I’ve worked with.

We chose Pickfords for our recent move to the US. My company asked me to obtain three quotes. Wishlist, Pickford weren’t the cheapest options, my wife and I chose them because they told me that they can be booked in early September 2022. Between the time of the initial quote and the payment, they already increased the pricing. This was accepted by me and the company who are paying for the move. My company paid the invoice (plus insurance) in full two weeks before 8th August.

On the 8th of August, Pickford packers came to our residence in the UK and started packing and it took them until the 12th August to finish packing the whole house. We did notice that the packers we were only working reduced hours (they were finishing around 9am - 2pm or 3pm). We didn’t mention anything to Pickford. They could’ve finished packing the house in my opinion three days max..

My family (with 3 kids) arrived in the US on the 30th Aug, and I had no communications with Pickford. Then, I sent an email to the account manager, and I got an out of office saying they are away until the 19th Sep on holiday. I tried calling another account manager, but no one picked up the phone. Then on the 21st Sep, I managed to get in touch with the account manager and they told me my goods are still in the UK and they haven’t had a chance to book shipment and to add insult to injury, they are charging me an extra £950 increase and holding our goods ransom. I couldn’t help thinking that the account manager went on holiday and forgot to book in the shipment for early September, and now when she came back from holiday the costs have gone up and they are now trying to pass that cost over to my company.

We are heading to a brutal winter in the next couple of months and this is creating massive anxiety for myself and my wife. We are really worried about our kids, and this is affecting our mental health.

I find this behavior from Pickford absolutely disgusting…

AVOID!!!! We used Pickfords to ship 2 cardboard boxes of belongings to Australia and the whole process has been nothing short of abysmal.

After 3 attempts by Pickfords to deliver the cardboard boxes for packing (once didn’t show up and twice delivered to the wrong address), our boxes were collected mid June for shipping (I was waiting around all day from 8am, the courier turned up at 5:30pm).

We were continuously told 6-12 weeks for arrival to Sydney. I’d heard nothing come 2 months later and after multiple efforts to contact customer service, was told our boxes had yet to leave the UK!! No notification from Pickfords or anything.

It is now October and our boxes are somewhere between the UK and Singapore having been delayed multiple times again. I expect there will be yet more delays to come and won’t receive my shipment until December at best.

6 months for delivery based on a 6-12 week timeframe advised pre and post payment. Shocking.

Worst customer service I’ve experienced.

Very proffesional approach to customer and well organized personell. Everything went according to a schedule.

Pickfords is a company to steer well clear of.

For the past move they have missed ship, come back for extra charges twice then after 5 months the shipment still hasn't arrived.

To add insult to injury they had the audacity to ask for a 4th payment due to GBP to USD fluctuations. But once the fluctuation was over and returned back they still claim for the invoice. Avoid these thieving disgraceful company for your own sanity and pocket.

Disgraceful customer experience! I had a terrible experience with Pickfords in my movement from London to Singapore recently. We received our shipment after four months and after shipment, we noticed series of our personal items including a professional camera were lost, most likely during packing day. Please think twice if you would like to hire them as your mover!