Traslo Service Limited
25 Horsell Rd, London N5 1XL, United Kingdom
4.1
44 reviews
8 comments
HV2R+5P London, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Beside being very responsive and helpful while I was asking quotes around they were also the most affordable service.
When we decided to engage them, they were very professional and always responsive if we had questions or when we reached out to them. when the day of the moving came they packed everything for us and took it, as well as when the things were delivered they unpacked everything for us were extremely fast and professional.
I will definitely use Traslo Service again and recommend it to anybody!
Some things to consider: if you are bounded to a schedule you will have a less good experience. Traslo cannot commit to a specific pickup time and estimation is shared only one day prior. If something happens it is communicated last minute prior to original pickup time. They do solve the issue and won’t let you down tough.
Also on the arrival time same situation: there is an estimate but it is not accurate and only updated close to the originally communicated time which gives little space for adjustment.
Well done Traslo! ;-)
Patrizia & Luca
Something to consider as other people have done in the comments. If you book with 'Flexible Delivery' and you are on a schedule you may not get your belongings at the desired time. We weren't told this initially and that was a bit of a bummer. When Traslo delivered our items we were a few cbm over what we paid for but they took care of it, even-steven!
Overall, would recommend Traslo Service. Having done 4 international moves, this one was quite... smooth!
This company basically outsources the work to third-parties and communicates poorly with them. The couple that arrived on the day said no more than 800kg could be loaded onto the van (apparently it's a law in France); I'd made it clear (and clarified) with Traslo that our furniture etc. would be 1000kg. The gentlemen, fuming about the company (Traslo) that had hired him and their incompetence/negligence, then spent a good 30 minutes loudly cursing the Spanish loaders we'd hired, for their supposed laziness and ineptitude at loading his van. Gave them a tip as they drove off just so they wouldn't toss it all in the ocean. On a scale of possible things that might've happened, or furniture that might've been damaged (everything took a bit of a beating), I'd say we got lucky.
On a positive note, they turned up on time and dropped the goods off at the scheduled time, albeit in a absurd hurry that led to everything having to be dumped on the driveway.
I don't think there's a perfect way to move your life from one country to the other, save you driving the stuff yourself. Still, could've done without the abusive and belligerent driver at 8am in the morning, after a final long night of packing. To say the service is 'unprofessional' doesn't quite cut it.
The driver spoke very ,imitated English and Italian, though worked hard to load and unload furniture form the truck. Unfortunately, and in contravention of company policy, the driver chose to bring some personal items, which he placed on top of my property, causing minimal damage. Traslo were very reasonable, and reimbursed replacement cost immediately.
If I were to repeat such a move, I would have no hesitation calling Luca and the team again.