Robinsons Removals (Birmingham)

I have used Robinsons several times to move my home over the last 10 years. My most recent move in September 2014 was excellent as usual, nothing was too much trouble, nothing broken or damaged and the staff there were very helpful. Brilliant work, I'll be back again!

Wish I could provide a similar 5 star review as the others but our experience of this company was the polar opposite! In fact if I was able to award no stars I would!

Our initial dealings with the company were good i.e. the move survey and quotation appeared professional and they were very competitive on their pricing. However, on the day of the move we found the staff disinterested and showing a total lack of respect for our possessions.
Having loaded our possessions with little to no care, stacking heavy items upon fragile items, on arrival at our new address they literally threw boxes from the back of the removal vehicle and dropped them directly onto the roadway leaving them out in the rain to become sodden. As a result the company, in moving our possessions, caused over £2000 worth of damage.

Luckily we had taken out the company's insurance to cover damage in transit but we found the claim process convoluted and the company require photographic evidence of all damage, along with the need to obtain quotes for all items. To compound the process they only allow you a 7 day window to identify all the damage they have caused and to submit your claim. I very much doubt anyone moving, even from the smallest of property's, would be able to unpack and identify damage to all their possessions within this time frame!! And finally to add insult to injury the policy is not new for old and when providing a valuation on the damage this was totally undervalued.

From our experience of this company in no way could I recommend them!! If you do decide to use the company let it be at your peril!!!

Used Robinsons for a long distance move 11th September 2020 and can only say that they were excellent! The 2 chaps could not have been more helpful. Also prior to the move we had to phone the office on a number of occasions and they were always extremely helpful and accommodating, unfortunately I believe that the Manchester depot is no longer which is a real shame! However, would definately use them again

Delivery of container over four days.allways a good atmosphere with the lads.well done guy's ✔️

Friendly and helpful delivery guys on the 04th August and today
Highly recommended

Excellent service and reasonable pricing.

Removal staff were very good, nothing too much trouble..amazed they loaded and unloaded the van so readily.

Transported to Somerset from Worcestershire, everything arrived on one peicebwoth nothing broken or damaged.

Would not hesitate to recommend.

I was very unhappy with the service provided by Robinsons Removals. They failed me in several ways including: damaging items and not admitting to it, leaving items behind claiming the van was full when it was half full. Failed to take large items apart that they specifically stated they would and could. Failed to protect carpets on a wet day. Failed to protect items on a wet day. Sold me Insurance that wasn't worth the money and didn't provide proper cover for the items damaged. Utterly ridiculous, shambles of a company. I am considering a legal claim.

great service with a friendly and polite team. Made the whole experience far less stressful. Highly recommend and will use again