Funnell's Removals & Storage Ltd

We used Funnells to move 4 years ago and they were superb, our neighbour recommended them and we are due to move again and they will be our 1st port of call. We loved the fact they are a close knit family business which translates though their service.

I'm an interior designer based in Sussex and use delivery and removal companies all the time. I found Funnells to be extremely helpful and efficient. I will definitely be using them again.

Recently moved house and hired Funnells to move us. As my wife was heavily pregnant and I work full time, we also had them pack for us.
The speed and efficiency of the guys is truly a sight to behold, and they really look after your stuff.
On moving day, their second crew had to wait for their customer to get keys, and as rather than wait around they came and helped out with our move.
They went the extra mile for us and we really appreciated it. They helped me to take the front door off (our sofa really is too big) and they dismantle and reassemble furniture that needs it such as beds
I really can't recommend Funnells highly enough

All round disappointing! I have tried to discuss our issues with Funnells but im still left extremely disappointed. Having two young children we paid extra for packing, with our total cost being just under £1500 (a lot of money but we were hoping it would be worth it). The packing was not fully completed the day before the move and the 3 (very lovely) men who came on the day were not happy about this and felt that the job should have had more men. By 3pm dispite our help with packing, we still weren't finished and another crew had to come to help. The people moving in (having now completed on the purchase) were waiting outside for 4 hours. The crew who joined to support were clearly not happy and treated our belongings unbelievably by throwing boxes into the lorry some of which fell out. Inevitably we had a breakage. Mud was left all over the house with no matts put down. A similar experience happened at the other end. The job finally finished after 8pm in the dark. With a 2 and a 4 year old to feed and boxes everywhere, no idea where their bedding was it was a nightmare. At one point a very unhappy removal man tried to blame it on us for not paying for assembly (even though there were only 4 items to be assembled and we were told assembly was included). In the days after the move we complained about the experience but no compensation was offered.

Since trying to claim for the broken item (£250 used value) I have been told that we were not insured as we needed to sign a document, therefore we would only be given £40. We were never given any documents by Funnels nor told we had to sign anything in order to be insured. In fact I had a conversation in the days before where I was reassured we would be fully insured. Poor service from start to finish, it's a shame Funnels can't accept their mistake on this job and provide compensation, it would have gone a long way to easing our dissatisfaction.

This post is on behalf of Gill Crawley who used Funnells removals last week.Service was
first class in every aspect they were all so helpful on what was a very stressful move.I would not hesitate in recommending this company.

I used Funnels to move twice with in a couple months. Both times they made it really easy and were really friendly guys. Would highly recommend.

Funnels moved me from Mitcham to Banstead last week. Couldn't have asked for better men. They were very courteous, but at the same time, good fun. They made the very daunting task of moving, as easy as they could. Lovely guys who would all help in any way they could....highly reccomend this company.

I can't fault the service that I got from Funnells and wouldn't hesitate to recommend them