John Packer Ltd
Unit I, Summerfield Avenue Chelston Business Park, Wellington TA21 9JF, United Kingdom
4.5
37 reviews
8 comments
XQMW+Q6 Wellington, United Kingdom
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Monday: 10–16
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: 10–16
Sunday: Close
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: 10–16
Sunday: Close
After sending the instrument back initially i have been told that i should have reported this sooner as 2.5 months have passed since. After i sent the instrument back they paid for shipping and after inspection, concluded that it was damaged when delivering.
Gladly in the end they sent me a replacement although they could have as easily just send me back the same Euphonium which they fixed.
Dealing with this matter might have been stressful but their customer service was on my side all along which i can not praise enough. Not to mention that they went out of the corporate way of me not reporting this in time and still supplying me with a replacement which is without problems
Superb instruments, backed by superb customer service which is would recommend just for that alone.